Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Awards
Timeline
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Kellie Shawn Smith

Tallahassee,Fl

Summary

Natural people person with excellent communication and networking abilities. Dedicated professional with demonstrated strengths in customer service, time management, medical marketing and clinical experience. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Experienced with developing comprehensive training programs for national sales teams. Utilizes innovative methods to enhance sales performance and team effectiveness. Track record of mentoring sales professionals and implementing successful sales strategies.

Experienced community program professional prepared for leadership roles in program development and community engagement. Strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in program management, stakeholder communication, and strategic planning. Values collaboration, reliability, and making meaningful impact.

Sales training professional equipped to drive impactful results through strategic development and implementation of training programs. Strong focus on team collaboration, adaptability, and achieving measurable outcomes. Proven skills in curriculum design, coaching, and performance assessment. Known for reliability and effective communication, fostering productive learning environment.

Sales professional with strong background in national sales training and commitment to achieving results. Known for expertise in developing and delivering impactful training programs and fostering team collaboration. Recognized for adaptability and reliability in dynamic environments, with specific skills in sales strategy and mentorship.

Overview

28
28
years of professional experience

Work History

Sales Representative/Liaison Manager

Vitas Healthcare
11.2024 - Current
  • Develop sales strategies to achieve monthly and quarterly targets.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Managed budgets effectively by monitoring expenses carefully and making data-driven decisions on resource allocation priorities.
  • Fostered an environment that encouraged innovation from team members leading it towards continuous improvement in service delivery.
  • Identified new market trends by conducting research, adapting strategies to capitalize on emerging opportunities.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Coordinated activities between departments to achieve seamless integration of company objectives.
  • Enhanced team collaboration by establishing and maintaining strong relationships with internal departments and external partners.
  • Delivered comprehensive reports to executive management detailing progress toward goals as well as actionable recommendations for future success.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Prepare accurate sales forecasts based on historical data and market analysis.
  • Provide exceptional customer service by addressing inquiries, concerns, or issues promptly.
  • Analyze market trends to identify potential sales opportunities.

Community Program Director/National Sales Trainer

Enhabit Homehealth
10.2012 - 10.2024
  • Organized team meetings regularly to discuss progress towards goals and address challenges.
  • Built strong relationships with clients through regular communication and meetings.
  • Managed Community Care Program
  • Participated in industry events, conferences, and trade shows to network with potential clients.
  • Organize and lead Blood Pressure clinics and Health talks.
  • Achieved and exceeded assigned sales quota within targeted prospect accounts and sales territory.
  • Developed sales strategies and marketing plans to increase revenue.
  • Trained junior account executives on best practices in sales and customer service.
  • Handled stressful situations professionally and multitasked with ease.
  • Built productive sales relationships through daily interactions with physicians, discharge planners and hospitals.
  • Delivered speeches at community gatherings and business events to boost brand awareness.
  • Implemented best practices in event planning, ensuring successful execution of workshops, seminars, fundraisers, and other community events.
  • Boosted customer satisfaction rates with product knowledge training sessions that equipped sales representatives to address client concerns accurately and confidently.
  • Evaluated the effectiveness of ongoing training efforts through regular reporting on key metrics such as employee engagement levels, skill acquisition rates, and overall sales performance improvements.
  • Increased sales revenue by developing and implementing comprehensive training programs for national sales teams.
  • Applied creative problem-solving skills to address unexpected challenges or obstacles within program implementation.
  • Optimized CRM usage among sales representatives to maximize efficiency in lead generation, prospecting, and client management.
  • Enhanced team performance by conducting regular assessments, providing feedback, and addressing skill gaps through customized coaching plans.
  • Developed key performance indicators to track program success, making data-driven decisions for continuous improvement.
  • Collaborated closely with senior leadership on organizational strategy development, contributing valuable insights and expertise in community programming.
  • Stayed abreast of industry trends and competitor activity to inform future training initiatives and maintain the organization''s competitive edge in the marketplace.
  • Enhanced community engagement by developing and implementing innovative programs.
  • Elevated individual skillsets by offering one-on-one coaching sessions focused on goal setting, time management techniques, and personalized development plans.
  • Built a strong team of dedicated staff members through effective recruitment, training, and management practices.
  • Established a solid reputation for the organization within the community through consistent branding and messaging in marketing materials.
  • Reduced employee turnover by fostering a positive work environment through team-building exercises, recognition programs, and open communication channels.
  • Fostered a culture of collaboration within the organization, promoting cross-functional teamwork on projects and initiatives.
  • Provided leadership, guidance and support to staff members.
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Developed and implemented training programs for staff.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Analyzed trends and data to inform decision-making and program development.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Director of Operations and Sales

Gulf Medical
01.2010 - 08.2012
  • Conducted regular meetings to discuss progress on projects and address any issues or concerns.
  • Managed budgets and expenses.
  • Resolved customer complaints swiftly while maintaining high level of satisfaction among clients.
  • Evaluated staff performance, provided feedback, and conducted annual performance reviews.
  • Adapted business strategies as needed based on changing market conditions or internal factors.
  • Oversaw daily operations, ensuring timely completion of tasks and projects.
  • Fostered positive work environment.
  • Assisted in development of long-term strategic plans for organizational growth.
  • Collaborated with marketing team members to plan promotional events or campaigns aimed at increasing brand awareness.
  • Called on Physicians, hospitals and rehab facilities.
  • Hired, trained, and supervised employees across various departments.
  • Prepared team schedules.
  • Helped team members tackle daily workloads.
  • Conducted periodic performance reviews to assess employee performance.

Area Manager

Optioncare
01.2002 - 01.2009
  • Called on physicians, hospitals and rehab facilities.
  • Built strong relationship in the medical community.
  • Addressed customer concerns and feedback promptly, implementing resolutions as needed.
  • Spearheaded customer relations strategies.
  • Developed and implemented sales strategies to increase overall revenue.
  • Documented sales calls.
  • Collaborated with regional management team on achieving company-wide goals.
  • Fostered positive work environment that encouraged teamwork and collaboration among employees.
  • Established relationships with local community leaders and organizations to promote business growth.
  • Promoted products at meetings, conferences and workshops.
  • Directed and coordinated sales for new and existing items and services.

Registered Medical Assistant

Tallahassee Orthopedic Clinic
06.1997 - 12.2002
  • Reviewed test results for completion and abnormalities.
  • Updated records in EHR system.
  • Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
  • Educated patients on prescribed medications, treatments and procedures.
  • Supported medical staff by answering phones and preparing supply orders.
  • Administered injections, medications, and vaccinations as directed by physician.
  • Surgery scheduling.
  • Assisted physicians during patient examinations and procedures.
  • Educated patients regarding medications, treatment plans, and lifestyle changes.
  • Assisted with minor surgical procedures such as suturing or wound care.
  • Maintained accurate patient records in electronic health record systems.
  • Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
  • Trained new medical assistants on office procedures and protocols.
  • Conducted phone triage to determine urgency of patient concerns or symptoms.
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
  • Operated x-ray, electrocardiograms and other equipment to administer routine diagnostic tests.
  • Helped physicians examine and treat patients by handing instruments, giving injections and removing sutures.

Education

Associate in Science (A.S) - Registered Medical Assistant

Keiser College
06.1997

Associate in Science (A.S) - Nursing

Tallahassee Community College

Skills

  • Business Development
  • Sales presentation
  • Interpersonal Skills
  • Product knowledge
  • Multitasking
  • Written Communication
  • Account Management
  • Sales forecasting
  • Relationship building
  • Problem-Solving
  • Territory Management
  • Networking abilities
  • Teamwork and Collaboration
  • Product and service knowledge
  • Customer relationship building
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Process improvement
  • Performance improvement
  • Strategic planning
  • Account management
  • Strategy development
  • Business development
  • Staff training
  • Performance tracking
  • Territory growth
  • Expense reporting
  • Territory management
  • Account development
  • Time management
  • Value-based selling
  • Event participation
  • Relationship management
  • Closing sales
  • Exceeds sales goals
  • Team leadership

Accomplishments

  • Ranked #1 in nation for 2021, 2022 and 2023.
  • Collaborated with team of 8 in the development of Community Program.

LANGUAGE

Englishaspose_nerdinfographic_0_4.5 Fluent

Awards

2021 #1 in the country for Community Care Program, 2022 #3 in the country for Community Care Program, Chosen for leadership 2021, Presidential circle 2020, 2021 & 2022

Timeline

Sales Representative/Liaison Manager

Vitas Healthcare
11.2024 - Current

Community Program Director/National Sales Trainer

Enhabit Homehealth
10.2012 - 10.2024

Director of Operations and Sales

Gulf Medical
01.2010 - 08.2012

Area Manager

Optioncare
01.2002 - 01.2009

Registered Medical Assistant

Tallahassee Orthopedic Clinic
06.1997 - 12.2002

Associate in Science (A.S) - Nursing

Tallahassee Community College

Associate in Science (A.S) - Registered Medical Assistant

Keiser College

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