Kellie Shea

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Renewed Memberships and took payments over the phone .
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Make a minimum of 25 calls an hour.

Customer Service Representative

• Quality friendly service in a cheerful demeanor
• Courtesy calls to remind of policy renewals or payment discrepancies
• Answered inbound calls assisted customers with renewals or cancellations
• Made outbound call at minimum 25 per hour + inbound calls per day

I was hired for the sole purpose of going to Client Services Solutions for temp to hire.

• Provided quality service in a polite and friendly way for all customer issues
• Set up installment agreements
• Tracing payment and credit transfers
• Answered phones and routed incoming calls to proper department
• Worked with customers on explanation of bill

• Opened office every morning, turned on office equipment, ensured office cleanliness
• Answered phones took orders from clients ,routed to proper department
• Greeted customers and vendors entering and exiting premises
• Performed accounts receivable and payable operations at the end of every month
• Prepared daily deposit for owner to transport to bank
• Prepared, compiled and filed documents as well as reports presented to various parties