Summary
Overview
Work History
Skills
Timeline
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Kellie Sholley

Humble,TX

Summary

Dynamic leader with a proven track record at ModMed, demonstrating excellence in cross-functional team leadership and strategic planning. I have successfully spearheaded organizational improvements that enhance client satisfaction and foster loyalty. My ability to transform challenges into effective solutions and cultivate innovative team environments has been instrumental in driving success. Furthermore, I possess strong skills in business analysis and the development of standard operating procedures (SOPs), leading to significant enhancements in overall performance.

Overview

13
13
years of professional experience

Work History

Senior Manager, Training Services

ModMed
Boca Raton, FL
04.2022 - Current
  • Comprehensive understanding of medical practice operations, encompassing patient admissions, financial management, and diligent follow-up on accounts receivable and collections.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Guided change management initiatives to ensure smooth adoption of new business practices.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Directed cross-functional teams in developing innovative solutions to complex problems.

Manager, Training Services GI

gMed a Modernizing Medicine Company
Boca Raton, FL
03.2019 - 03.2022
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Recruited and hired qualified candidates to fill open positions.

MIPS Advisor

gMed a Modernizing Medicine Company
Weston, FL
03.2015 - 03.2019
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Software Trainer

gMed
Weston , FL
05.2012 - 03.2015
  • Conducted engaging and informative elbow to elbow training sessions for clients in clinical and financial roles, equipping their staff to utilize our software effectively.
  • Designed interactive presentations using multimedia tools such as videos and webinars.
  • Created and organized manuals, guides and visual materials for development and training purposes.
  • Collaborated with other departments to ensure smooth implementation and training processes.
  • Developed online learning modules for for clients to prepare for their live sessions.

Skills

  • Cross-functional team coordination
  • Strategic planning
  • Organizational improvement
  • Cross-functional team leadership
  • Talent development
  • Corporate communications
  • Client communication
  • Workflow Analysis
  • Business analysis
  • Performance optimization
  • Solution deployment
  • Best practices implementation
  • Workflow optimization
  • SOP writing

Timeline

Senior Manager, Training Services

ModMed
04.2022 - Current

Manager, Training Services GI

gMed a Modernizing Medicine Company
03.2019 - 03.2022

MIPS Advisor

gMed a Modernizing Medicine Company
03.2015 - 03.2019

Software Trainer

gMed
05.2012 - 03.2015

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Kellie Sholley