Kellie Showers
Savannah,GA
Summary
Results-driven hospitality professional with over10 years of experience in high-volume hotel operations, guest relations, team leadership, and revenue optimization. Adept at managing diverse teams, resolving conflicts, and exceeding guest satisfaction targets. Seeking to pivot into property management, where my strong organizational abilities, maintenance coordination experience, and client-focused mindset can drive operational excellence, elevate tenant satisfaction, and support portfolio performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
North Point Hospitality Group Inc.
Savannah, GA
05.2020 - 04.2025
- Processed payroll for employees using advanced software systems to ensure accuracy and efficiency.
- Managed PMS systems, including OnQ and PEP, overseeing guest profiles and billing.
- Participated in budgeting, forecasting, and revenue management to optimize financial performance.
- Resolved maintenance and housekeeping issues promptly to enhance guest satisfaction.
- Served as hotel representative by greeting guests and addressing complaints professionally.
- Developed staff schedules to guarantee adequate coverage during peak periods.
Hotel Front Desk Supervisor
North Point Hospitality Group Inc.
Savannah, GA
05.2018 - 05.2020
- Trained and mentored front desk staff in customer service protocols to enhance performance.
- Managed guest check-ins and check-outs with accuracy and efficiency.
- Monitored front desk operations to ensure adherence to customer service standards.
- Implemented best practices that maximized front desk efficiency.
- Responded promptly to telephone inquiries from customers.
Front Desk Agent
North Point Hospitality Group Inc.
Savannah, GA
05.2016 - 05.2018
- Greeted guests warmly upon arrival to create positive first impressions.
- Processed payments accurately during check-out procedures for departing guests.
- Responded to inquiries and took messages in a timely manner.
- Engaged patrons with friendly conversation while conducting check-in process.
- Inputted guest information into computer system securely and efficiently.
Night Auditor
North Point Hospitality Group Inc.
Savannah, GA
11.2015 - 05.2016
- Executed nightly audits of cashiering staff by verifying shift paperwork accuracy and balancing accounts.
- Completed end-of-day reconciliations for cash drawers and credit card transactions.
- Prepared detailed audit reports to summarize findings at shift conclusion.
- Reported discrepancies promptly upon discovery to ensure swift resolution.
- Participated in mandatory hotel staff meetings, addressing significant issues with upper management.
Education
Some College (No Degree) - Early Childhood Education
Savannah Technical College
Savannah, GASkills
- Payroll administration and PMS management
- Budgeting and forecasting
- Guest relations and customer service
- Staff scheduling and calendar management
- Team leadership and employee supervision
- Attention to detail
- Problem solving and decision making
- Training and development
- Operational efficiency
- Revenue management
- Oral and written communication
- Complaint handling and conflict management
- Data entry and expense reporting
- Presentation design and hospitality services
- Spreadsheet tracking
Certification
CPR certified
•savannah, Georgia alcohol licensed
Languages
English
Professional
References
References available upon request.
Timeline
Front Office Manager
North Point Hospitality Group Inc.
05.2020 - 04.2025
Hotel Front Desk Supervisor
North Point Hospitality Group Inc.
05.2018 - 05.2020
Front Desk Agent
North Point Hospitality Group Inc.
05.2016 - 05.2018
Night Auditor
North Point Hospitality Group Inc.
11.2015 - 05.2016
Some College (No Degree) - Early Childhood Education
Savannah Technical College
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