Kellie Smith
Winchester,CA
Summary
Results-driven management professional with a proven track record of successfully implementing impactful organizational changes and strategic initiatives. Recognized for leadership and inspiration of teams, ensuring alignment with company goals and fostering a culture of excellence. Renowned for adaptability and effective collaboration, consistently driving positive outcomes. Core leadership qualifications include expertise in team building, staff training and development, risk management, customer service skills, staff supervision, census development, and retention.
Overview
16
16
years of professional experience
Work History
Executive Director
Avista Magnolia Senior Living
03.2024 - 03.2025
- Company Overview: Assisted Living
- RCFE Executive Director for a 160-bed assisted living community
- Oversight and management in the midst of a multi-million-dollar renovation
- Budgeting, associate training, hiring of department directors, resident relations, forecasting, sales and marketing, rate increases as well as driving care plans and compliance
- Assisted Living
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Administrator
Silverado Senior Living
02.2020 - 04.2024
- Company Overview: Specialized Memory Care
- RCFE Executive Director for 101 bed memory care community located in Escondido
- Oversight and management of high end, memory care community specializing in behaviors and programming
- Lead community successfully through COVID, re-opened community and have created a Welcome Neighborhood that has increased occupancy 15% in the last two month
- Specialized Memory Care
Executive Director
Felicita Vida
02.2016 - 02.2020
- Company Overview: Assisted Living and Memory Care
- Responsible for high end assisted living and memory care in Escondido
- Worked with team to establish policies, procedures, sales and marketing strategies and branding of this unique community
- Increased revenue by 43% and received the coveted 'Steam Engine' award 3 out of 4 quarters based on month over month, increased occupancy
- Assisted Living and Memory Care
Executive Director
Elmcroft Senior Living
03.2014 - 02.2016
- Company Overview: Independent, Assisted Living, Memory Care and Skilled Nursing
- Multi-site Executive Director at Las Villas de Carlsbad, a 200+ bed, assisted living community that included skilled nursing, assisted living and Vintage Club, a high bred, memory care program
- Handled all aspects of management, care and compliance, resident relations, staff training, compliance, revenue generation, occupancy and resident retention
- Received honor of 'Executive Director of the Year' for 2014
- In April of 2015, promoted to handle two memory care communities; Elmcroft of Point Loma and Elmcroft of La Mesa
- Independent, Assisted Living, Memory Care and Skilled Nursing
Executive Director
Vista Gardens Memory Care
12.2013 - 03.2014
- Company Overview: Upscale Memory Care
- Management and administration of a 99 bed Alzheimer's and Dementia care community
- Direction of all aspects of business including marketing, sales, customer service, care and compliance, state regulations, staff development and training
- Successfully doubled occupancy in first 6 months of hire
- Upscale Memory Care
Executive Director
Encore Senior Living
12.2008 - 11.2012
- Company Overview: Memory Care
- Management of 84 bed memory care community
- Leading and directing the overall operation of the community in accordance with the resident's needs
- Government regulations and developing policies and procedures
- Met and exceeded financial goals with established budgetary guidelines
- Obtained 100% occupancy and was able to mentor 3 additional communities as it pertains to sales success
- Memory Care
Education
RCFE Administrator Certificate -
Business Degree -
Orange Coast College
Ad Center
Skills
- Team Building
- Leadership
- Staff Training and Development
- Risk Management
- Excellent Customer Service Skills
- Staff Supervision
- Census Development and Retention
- Staff training
- Budget management
- Regulatory compliance
- Program development
- Occupancy management
Timeline
Executive Director
Avista Magnolia Senior Living
03.2024 - 03.2025
Administrator
Silverado Senior Living
02.2020 - 04.2024
Executive Director
Felicita Vida
02.2016 - 02.2020
Executive Director
Elmcroft Senior Living
03.2014 - 02.2016
Executive Director
Vista Gardens Memory Care
12.2013 - 03.2014
Executive Director
Encore Senior Living
12.2008 - 11.2012
Business Degree -
Orange Coast College
Ad Center
RCFE Administrator Certificate -
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