Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kellie Smith

Burlington,Alamance

Summary

Dynamic professional with extensive experience at Zaxbys, excelling in team leadership and customer service excellence. Proven track record in inventory management and employee training, enhancing operational efficiency and fostering a collaborative work environment. Adept at resolving customer complaints swiftly, ensuring satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Zaxbys
Mebane, NC
12.2024 - Current
  • Coordinated cross-departmental projects to streamline processes.
  • Developed team strategies to enhance operational effectiveness.
  • Led team meetings to align on strategic goals.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager

Zaxbys
Mebane, NC
01.2021 - 12.2024
  • Managed daily operations and ensured smooth workflow across all departments.
  • Developed team schedules and allocated resources effectively for optimal performance.
  • Oversaw inventory management and maintained stock levels to meet demand.
  • Implemented training programs for staff to enhance skills and productivity.
  • Trained employees on duties, policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Catering Manager

Zaxbys
Mebane, NC
01.2020 - 01.2021
  • Managed inventory and ordered supplies to maintain optimal stock levels.
  • Designed menus tailored to client preferences and dietary restrictions.
  • Trained staff on service standards and food safety protocols.
  • Oversaw setup and breakdown of event spaces to ensure proper arrangements.
  • Communicated with clients to confirm details and address special requests.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Maintained accurate records of orders and deliveries for catering services.

Cashier and Key Holder

Dollar General
Graham, NC
01.2018 - 01.2019
  • Adhered to all cash handling policies and procedures.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Verified prices and calculated totals using scanners and point of sale (POS) systems.
  • Collected payment for customer purchases.
  • Returned non-purchased products to shelves and performed general merchandising functions.
  • Bagged and packaged customer orders and purchases.
  • Greeted all customers and provided prompt and friendly service.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles.

Education

High School Diploma -

Southern High School
Graham, NC

Skills

  • Personal computer and keyboarding
  • Employee training
  • Customer service
  • Inventory management
  • Staff scheduling
  • Regulatory compliance
  • Effective communication
  • Cash handling
  • Customer service excellence
  • Inventory control
  • Team leadership
  • Performance evaluation
  • Employee scheduling

Certification

  • Food Handler Certification

Timeline

Assistant General Manager

Zaxbys
12.2024 - Current

General Manager

Zaxbys
01.2021 - 12.2024

Catering Manager

Zaxbys
01.2020 - 01.2021

Cashier and Key Holder

Dollar General
01.2018 - 01.2019

High School Diploma -

Southern High School

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