Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Kellie Smith

Loganville,GA

Summary

Professional with substantial experience in patient access roles, ready to lead and deliver results. Known for strong focus on team collaboration and adaptability to evolving needs. Adept in managing patient intake, insurance verification, and coordination of care. Reliable and results-driven, with keen ability to enhance operational efficiency and patient satisfaction.

Overview

4
4
years of professional experience

Work History

Lead Patient Access Specialist

AstraZeneca Pharmaceuticals
06.2022 - 04.2025
  • Managed approximately 70 incoming calls, emails and faxes per day from customers.
  • Reduced errors in patient records by enforcing strict data entry protocols and regularly reviewing documentation.
  • Optimized resource allocation by effectively managing staff schedules and assigning tasks based on skill sets.
  • Improved efficiency in scheduling appointments by implementing an online booking system.
  • Increased revenue collection rates through diligent follow-ups, prompt billing processes, and negotiation of payment plans with patients facing financial difficulties.
  • Educated patients about their rights, responsibilities, privacy practices, as well as available support resources related to their healthcare journey.
  • Increased accuracy of insurance verifications through regular audits and staff training.
  • Developed and implemented a robust quality assurance program that served to uphold departmental standards and drive continuous improvement initiatives.
  • Maintained high levels of data confidentiality by implementing robust security measures for all digital files and physical documents containing sensitive information.
  • Resolved escalated customer service issues swiftly while maintaining composure under pressure.

Program Specialist

Covance
03.2021 - 04.2022
  • Managed approximately 30 prior Authorizations per day.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.

Administrative /Receptionist

Simmonds, Martin, & Helmbrecht
04.2021 - 01.2022
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Collection of copays and payments

Education

High school diploma -

Saint Croix Central High School
05.2013

Skills

  • EPIC
  • Cerner
  • Meditech
  • Insurance Billing Knowledge
  • Proficient in Microsoft office
  • Medical Recordkeeping
  • Medical Coding
  • Data entry proficiency
  • Appointment scheduling
  • Registration and admissions
  • Insurance verification
  • Medical terminology
  • ICD-10 and CPT coding skills
  • Medical billing and collections

Timeline

Lead Patient Access Specialist

AstraZeneca Pharmaceuticals
06.2022 - 04.2025

Administrative /Receptionist

Simmonds, Martin, & Helmbrecht
04.2021 - 01.2022

Program Specialist

Covance
03.2021 - 04.2022

High school diploma -

Saint Croix Central High School

Personal Information

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