Kellie Smith
Lewisburg,Tennessee
Summary
Customer Service Representative with a strong commitment to quality service delivery. Demonstrates effective problem-solving skills and maintains composure during issue resolution. Thoroughly documents customer interactions to ensure complete satisfaction and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Reserve of Spring Hill
Spring Hill, Tennessee
12.2022 - 03.2025
- Documented care actions, vitals, and orders in company software. Maintained customer satisfaction by addressing customer needs and resolving concerns. Worked alongside registered nursing staff and followed care plans. Built friendly rapport with patients and delivered personalized care. Reported unusual behavior for improved care continuity. Offered support, companionship, and stimulation with conversation and recreation. Monitored patient conditions and reported problems to nursing staff. Recorded patient heart rate, pulse, and blood pressure. Assisted with activities of daily living to improve patient quality of life. Used initiative to respond quickly in emergency situations. Prepared patients for treatments, visits, and social activities. Transferred patients between bed, wheelchair, and other locations. Changed bed linen regularly to help prevent skin irritation. Kept rooms clean and ready to meet individual needs. Promoted independence while assisting with personal hygiene needs. Communicated effectively with diverse populations of patients, families, and healthcare professionals.
Customer Service Representative
Peek Pool and Spas
Spring Hill, TN
02.2021 - 12.2021
- First Impression, handled all calls, service calls and scheduling and assigned them to our service technicians. Helped office personnel with errands, paperwork and special projects that required assistance. Took sales calls and assigned them to a designer. Followed up on all leads within a timely manner. Scheduled all permits. Accounts Receivable and Accounts Payable. Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Customer Service Representative
Mephisto USA
Franklin, TN
05.2018 - 02.2021
- Answered and maintained over 80 + inbound calls daily. Delivered fast and friendly service regarding questions and customer complaints. Documented, researched, and resolved customer issues. Sold and placed orders over the phone and input them in the website. Assisted customers in resolving product problems regarding usage and repairs. Explained promotions and special offers to customers. Maintained customer satisfaction by addressing the customers needs and concerns. Headed the repair issues to Syracuse.
Tier 2 Customer Service Representative
International Comfort Products
Lewisburg, Tennessee
01.2016 - 04.2018
- Resolved 100% of calls with first contact and escalated calls when necessary. Took calls for P&A, customer service and fast parts, was set up for all calls to come to my queue, which was handled proficiently and professionally. Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing orders for parts and equipment. Met performance targets by guiding calls with excellent communication skills and decisive approach. Took technical calls for tech support.
Education
HighSchool Diploma/GED - Word Processing, Data Entry, Accounting
Akers Computerized Learning Center
Marietta, Georgia07.1999
Skills
- Customer Service (Over 5 years Exp)
- Problem Solver
- Team Player
- Call Management
- Proficient in Word and Excel
- Reliable team player
- Vital signs monitoring
- Bedside manner
- Patient care
- HIPAA compliance
- Compassionate caregiver
- Safety precautions
- Electronic charting
Certification
Certified Nursing Assistant - Issued June 13, 2023 -License Number 13462297
Timeline
Certified Nursing Assistant
The Reserve of Spring Hill
12.2022 - 03.2025
Customer Service Representative
Peek Pool and Spas
02.2021 - 12.2021
Customer Service Representative
Mephisto USA
05.2018 - 02.2021
Tier 2 Customer Service Representative
International Comfort Products
01.2016 - 04.2018
HighSchool Diploma/GED - Word Processing, Data Entry, Accounting
Akers Computerized Learning Center