Kellie Speirs
Cass City
Summary
Driven and meticulous, with a proven track record at Revive Common Grounds for maintaining high service standards in high-pressure situations. Leveraged strong multitasking abilities and a continuous learning attitude to enhance customer satisfaction. Excelled in quality control and customer service, establishing a loyal base as a self-employed Candle Maker. Demonstrates exceptional reliability and team collaboration skills.
Overview
4
4
years of professional experience
Work History
Horse Stall Cleaner
Amaranth Acres
06.2024 - Current
Waitress
Revive Common Grounds
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Candle Maker
Self Employed
03.2021 - Current
- Established a loyal customer base by consistently delivering high-quality, one-of-a-kind candles that exceeded expectations.
- Provided exceptional customer service by addressing inquiries promptly and courteously while sharing expert knowledge about different candle options.
- Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Inspected raw, in-process and finished material and products for defects or malfunctions.
Education
General Studies
Homeschooled
05-2027
Skills
- Reliability and punctuality
- Continuous learning attitude
- Quality control awareness
- Product labeling accuracy
- Sales and marketing aptitude
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Hospitality service expertise
Timeline
Horse Stall Cleaner
Amaranth Acres
06.2024 - Current
Waitress
Revive Common Grounds
08.2023 - Current
Candle Maker
Self Employed
03.2021 - Current
General Studies
Homeschooled
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