Kellie Starnes
Morganton,NC
Summary
Compassionate professional supporting clients with mental health and substance use needs through peer support, client advocacy, and recovery-focused engagement. Brings experience in client service, appointment scheduling, chart documentation, and office coordination to help daily operations run smoothly and keep client information organized.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Peer Support Specialist
A Caring Alternative, LLC
Morganton, NC
01.2020 - Current
- Supported clients with mental health and substance use challenges, promoting recovery and enhancing client engagement
- Provided peer support within community-based behavioral health services.
- Facilitated recovery-focused conversations using trauma-informed listening and encouragement.
- Assisted clients with goal setting and daily life planning.
CLIENT SERVICE MANAGER/OFFICE MANAGER
PREGNANCY CARE CENTER
06.2018 - 08.2019
- Greeted and assisted clients, scheduled appointments, answered phone calls, recorded client data, and maintained inventory to support smooth office operations
SERVER
THE SMOKE PIT
09.2017 - 02.2018
- Cultivated guest relationships, collaborated with team members, and delivered customer service to enhance dining experience and encourage repeat visits
- Greeted guests and guided seating in fast-paced barbecue dining room.
- Presented menus, described smoked specials, and answered ingredient questions.
- Took food and drink orders accurately using point-of-sale system.
Education
HIGH SCHOOL DIPLOMA -
SOUTH ROWAN HIGH SCHOOL
05-2003
Nurse Aide 1
Caldwell Community College And Technical Institute
Hudson, NC10-2026
Skills
- Recovery peer support
- Client Interaction
- Behavioral Health Support
- Crisis intervention
- Client advocacy
- Care coordination
- Resource Coordination
- Patient care
- Medication Technician
- Home Care
- Medical terminology
- Chart documentation
- Vital signs
- Infection control
- Customer service
- Communication skills
- Self-motivation
- Infection control
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Basic Life Support
- Certified Peer Specialist (CPS)
- CPR Certification
- Driver's License
Timeline
Certified Peer Support Specialist
A Caring Alternative, LLC
01.2020 - Current
CLIENT SERVICE MANAGER/OFFICE MANAGER
PREGNANCY CARE CENTER
06.2018 - 08.2019
SERVER
THE SMOKE PIT
09.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
SOUTH ROWAN HIGH SCHOOL
Nurse Aide 1
Caldwell Community College And Technical Institute