Kellie Terry

Professional Summary

Compassionate and detail-oriented Nutrition Services professional with experience supporting patient dietary needs, promoting wellness through nutrition, and delivering high-quality customer service. Skilled in meal planning, patient interaction, and ensuring timely and accurate food delivery. Dedicated to improving patient satisfaction and contributing to overall healthcare goals.

Core Competencies

• Patient-Centered Care
• Nutrition & Diet Support
• Meal Preparation & Delivery
• Customer Service Excellence
• HIPAA Compliance
• Time Management
• Team Collaboration
• Sanitation & Safety Standards

Key Skills

• Collaborate with nursing staff to ensure patients receive meals in accordance with dietary restrictions and medical needs.
• Assist patients in understanding meal choices
• Accurately prepare and deliver meals to patient rooms in a timely and courteous manner
• Maintain cleanliness and sanitation of food service areas according to hospital guidelines
• Respond promptly and professionally to patient requests and concerns, ensuring a high level of service.
  
• Supported daily food service operations including preparation, portioning, and meal delivery to residents
• Ensured adherence to prescribed diets including diabetic, low-sodium, and pureed diets. etc
• Developed positive relationships with patients to enhance meal satisfaction and well-being.

ATC/LEAD (when needed)

Professional Summary:

Dedicated and detail-oriented Kitchen Team Leader with strong experience in managing food service operations within healthcare settings. Proven ability to oversee meal preparation, ensure dietary compliance, coordinate staff responsibilities, and maintain high standards of patient satisfaction and safety. Skilled in leading teams, enforcing breaks, and maintaining a smooth and efficient kitchen workflow.

Key Skills

• Meal Coordination & Accuracy
• Staff Supervision & Scheduling
• Dietary Compliance & Nutrition Standards
• Communication & Team Leadership
• Time Management & Task Delegation
• Patient Service & Satisfaction
• Health, Safety, & Sanitation Practices
• Conflict Resolution & Performance Monitoring
• Oversee daily kitchen operations to ensure meals are prepared and delivered to patients accurately and on time.
• Verify all meals match patient-specific dietary needs and restrictions in compliance with healthcare nutrition standards.
• Manage kitchen staff, assign tasks, and ensure team members remain productive and focused throughout shifts.
• Monitor food preparation and plating to maintain quality, portion control, and adherence to sanitation protocols.
• Coordinate with dietary, nursing, and clinical teams to ensure patient satisfaction and update meal orders when needed.
• Ensure breaks are scheduled and taken appropriately to maintain workflow without disruption.
• Train new staff on kitchen procedures, safety practices, and patient service protocols.
• Address and resolve any issues related to food accuracy, service delays, or staff performance promptly.

• As lead sales in the bakery department I have many responsibilities.
• I greet every customer and provide excellent customer service.
• This will usually entail taking orders for cakes or other specialty orders.
• Paying attention to detail to accurately write down what it is they want.
• Helping them select doughnuts or other bakery items from our cases is another daily task.
• I have experience with multi-line phone use.
• In my position I am always moving.
• Multi-tasking is a must.
• In between helping customers I am in charge of packaging and correctly labeling all items that are to be put out on the sales for for purchase.
• I am in charge of writing a weekly schedule for myself and three other employees.
• I must keep track and itemize all product's that are not sold daily on a spreadsheet.
• At the end of the week calculate those items for a total percentage loss.
• I work closely with our manager as well as other sales staff.
• I will help with weekly ordering for the department.
• My job requires being on your feet all day as well.

• In this position I was in charge of answering multi-use phone to receive orders from customers.
• I would also greet customers in person and taking their orders for indoor dining.
• So, having great customer service skills was a must!
• When delivery orders were ready I would be in charge of getting that to them in a timely manner.
• Sometimes having multiple orders to take.
• During slower times I would help with dishes, food prep or assist with completing orders for customers.
• This position required multi-tasking and being on your feet all day.