Kellie Thill
Yucca Valley,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Home Depot
04.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Department Supervisor
Home Depot
03.2012 - 04.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
GED -
Amestad High School
83501 Dillion Ave Indio Ca 9220105.1988
Skills
- Stock Management
- Department Oversight
- Inventory Control
- Customer Service Management
- Performance Evaluations
- POS Systems
- Sales Strategies
- Assignment Delegation
- Strategic Merchandising
- Customer Service
- Staff Management
- Incident Reports
- Attention to Detail
- Pricing and Markdowns
- Process Improvements
- Consultative Sales
- Inventory Counting
- Work Planning and Prioritization
- Strategic Planning
- Business Development and Planning
- Sales Growth
- Team Building and Leadership
- Operations
- Problem-Solving
- Mentoring and Coaching
- Relationship Building and Management
- Customer Experience
Timeline
Assistant Store Manager
Home Depot
04.2019 - Current
Department Supervisor
Home Depot
03.2012 - 04.2019
GED -
Amestad High School
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