Kellie Thomas
Philadelphia,PA
Summary
Accomplished Site Supervisor at Allied Universal Security Services with proven track record at allied universal security services, adept in team supervision and site safety. Successfully trained new staff, developed efficient work schedules, and ensured compliance with safety standards. Recognized for enhancing operational efficiency and fostering a collaborative work environment, leading to improved team performance and morale.
Overview
24
24
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
02.2022 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- oversaw employee attendance record,handled payroll,and ordered new materials for sites.
Security Officer
SOS Security Services
01.2018 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- conducted regular patrols of key areas to spot and control security.
- checked and verified photo identification prior to granting facility access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting to eliminate unauthorized visitors.
Security Officer
SOS Security Services
07.2012 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrol's of key areas to spot and control security.
- Acted quickly during emergency situations reduce opportunity for damage and injury.
Cashier
Mc Donalds
08.2009 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
Chick-fish
06.2004 - 06.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Mc Donalds
02.2001 - 11.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Youth Bulid
Philadelphia, PA06-2004
Skills
- Team supervision
- Site coordination
- Site safety
- Construction safety
- shift lead
- Staff management
- Compliance monitoring
- Food preparation
- Kitchen experience
- Scheduling
- Cleaning
Timeline
Site Supervisor
Allied Universal Security Services
02.2022 - Current
Security Officer
SOS Security Services
01.2018 - 02.2020
Security Officer
SOS Security Services
07.2012 - 01.2018
Cashier
Mc Donalds
08.2009 - 10.2011
Cashier Team Lead
Chick-fish
06.2004 - 06.2009
Cashier
Mc Donalds
02.2001 - 11.2002
High School Diploma -
Youth Bulid
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