Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Vanderpool

Pahrump,NV

Summary

Proven leader in debt recovery and client relations, excelling at Grover USA by enhancing cash flow and reducing delinquencies through strategic negotiations and empathetic customer engagement. Mastered payment processing and skip tracing, alongside fostering team productivity and compliance with FDCPA. Achieved significant improvements in account resolution, demonstrating exceptional organizational skills and patience. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience

Work History

Senior Collector /Team Leader

Grover USA (Remote)
05.2022 - Current
  • Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
  • Enhanced team productivity by providing training, guidance, and support to junior collectors.
  • Developed customized action plans for each debtor''s unique financial situation, facilitating prompt resolution of outstanding balances.
  • Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
  • Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
  • Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
  • Evaluated credit risk profiles of potential customers to inform lending decisions and minimize future delinquencies or defaults.
  • Increased cash flow through timely follow-up on outstanding invoices and persistent debt recovery efforts.
  • Coordinated closely with legal departments when pursuing litigation as a last resort for non-responsive or uncooperative debtors.
  • Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
  • Mentored new employees on best practices in collections techniques, fostering a culture of continuous learning within the team.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collected, arranged, and input information into database system.
  • Ensuring all debt collection processes follow legal requirements and company policies.
  • Gathered, organized and input information into digital database.

Patient Account Representative/Debt Collector

Parallon
02.2021 - 05.2024
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Educate patients on patient responsibilities, co-insurance, deductibles, and claim status. Enter insurance information and verify eligibility. Mentoring and training junior collectors in best practices and strategies for effective debt recovery.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
  • Prepared reports detailing billing actions, flags and other key information.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Understanding of Hippa Compliance
  • Knowledge of Epic and Paragon
  • Payment processing over the phone credit card or ach
  • .Mentoring and training junior collectors in best practices and strategies for effective debt recovery.
  • Quality assurance audits

Patient Service Representative /Collector Agent

Capture Net
01.2019 - 02.2021
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Kept case data and contact information up to date to expedite proceedings.
  • Conducted call audits to assess interaction quality, accuracy and service success.

Patient Accounting Representative /Collector

Desert View Hospital
06.2011 - 06.2018
  • Collaborated with clinical staff to ensure accurate documentation for proper billing practices.
  • Facilitated timely reimbursements by promptly submitting claims to insurance providers.
  • Enhanced revenue collection with diligent follow-up on outstanding accounts receivable balances.
  • Improved patient satisfaction by efficiently managing billing and payment processes.
  • Participated in ongoing professional development, staying current on industry trends and best practices to enhance job performance and contribute to the success of the department.
  • Assisted patients in understanding their financial obligations, addressing concerns, and offering payment options.
  • Negotiated payment arrangements with patients to minimize bad debt write-offs while maintaining positive relationships.
  • Audited and corrected billing and posting documents for accuracy.
  • Utilized various software programs to process customer payments.
  • Posted Patient and Insurance payments
  • Encoded and canceled checks using bank machines. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Medicare bad debt report and Medi Medi report
  • Hippa Compliance
  • Knowledge of Heath land patient system
  • Generating reports on outstanding accounts, payment histories, and cash flow projections. Processing incoming payments and ensuring they are accurately recorded in the accounting system. Verify Bankruptcy information
  • General Ledger
  • Daily account receivable spreadsheet

Education

High School Diploma -

Sem Yeto High School
Fairfield, CA
06.1989

Skills

  • Payment Processing
  • Debt Negotiation
  • Skip Tracing
  • Patience and Persistence
  • Call center experience
  • Client Relations
  • Negotiation
  • Account Management
  • Payment Acceptance
  • Accounting Systems
  • Documentation and Recordkeeping
  • Accurate payment posting
  • Pleasant Telephone Demeanor
  • Fair Debt Collections Practices
  • Training and Teaching
  • Basic Mathematics
  • General Ledger
  • Managing Delinquent Accounts
  • Debt Repayment Negotiation
  • Bookkeeping
  • Aging reports analysis
  • Credit and collections
  • Quality Standards Compliance
  • FDCPA Compliance
  • Database Maintenance
  • Credit Extension Negotiation

Timeline

Senior Collector /Team Leader

Grover USA (Remote)
05.2022 - Current

Patient Account Representative/Debt Collector

Parallon
02.2021 - 05.2024

Patient Service Representative /Collector Agent

Capture Net
01.2019 - 02.2021

Patient Accounting Representative /Collector

Desert View Hospital
06.2011 - 06.2018

High School Diploma -

Sem Yeto High School

Similar Profiles

CREATE PROFILE
Kellie Vanderpool