Kellie Ward
Philadelphia ,PA
Summary
Customer-focused professional with experience in delivering exceptional service and support. Skilled in fostering positive relationships, resolving inquiries, and enhancing client satisfaction. Dedicated to promoting resident independence and well-being through compassionate care and effective communication.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional Caregiver
Resources for Human Development, Inc
- Current
- Assist residents with daily personal tasks such as bathing, dressing, and grooming.
- Prepare nutritious meals and shop for groceries according to dietary needs.
- Provide transportation support for appointments, activities, and errands.
- Offer emotional support to residents, fostering a positive living environment.
- Encourage resident independence through self-care, communication, and social skills development.
- Develop behavior plans and assist in scheduling daily activities to enhance quality of life.
Customer Service Cashier
Acme
June 2019 - September 2024
- Resolved customer inquiries and issues in a timely manner using critical thinking.
- Maintained accurate customer accounts and recorded account information.
- Recommended products and services based on customer needs and preferences.
- Utilized strong communication skills to build relationships with customers.
- Collaborated with team members to enhance customer service experience.
- Processed transactions efficiently while ensuring customer satisfaction.
Skills
- Customer service
- Transaction processing
- Critical thinking
- Relationship building
- Daily living assistance
- Nutritional meal preparation
- Transportation support
- Emotional support
- Behavior plan development
- Activity scheduling
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$25/hr - $1000/hrTimeline
Direct Support Professional Caregiver
Resources for Human Development, Inc
- Current
Customer Service Cashier
Acme
June 2019 - September 2024
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