Kellie Wedemeyer
Summary
Highly motivated employee with a strong desire to take on new challenges. Possesses a strong work ethic, adaptability, exceptional interpersonal skills, and the ability to work effectively unsupervised. Accomplished Sales Manager with a proven track record of leading the development and implementation of superior sales strategies. Known for identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Exhibits expertise in team leadership and development. Dedicated Customer Service Specialist with skills in prioritization and multitasking in a fast-paced working environment. Thrives as part of a team, consistently achieving personal and business goals. Recognized for successfully handling escalated customer support issues. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Statefarm Insurance & Allstate Insurance
05.2023 - 12.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Built and maintained marketing relationships.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Assistant Store Manager
Yaba Java Cafe
08.2021 - 05.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Server
Kona Grill
01.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Tech High School
St. Cloud, MN05.1999
Skills
- Customer Service
- Policy Renewals
- Client Relations
- Upselling
- Staff Management
- Child Supervision
- Group Leadership
- Child Safety Procedures
- Reliability and punctuality
- Calendar Management
- Guest Relations
Timeline
Insurance Agent
Statefarm Insurance & Allstate Insurance
05.2023 - 12.2023
Assistant Store Manager
Yaba Java Cafe
08.2021 - 05.2022
Server
Kona Grill
01.2021 - 06.2021
High School Diploma -
Tech High School
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