Kellie Wendel
Santa Rosa Beach,FL
Summary
Experienced Receptionist offering excellent skills in patient relations and office management. Skilled using Square and Booker appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient and client flow. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.
Overview
5
5
years of professional experience
Work History
Member Relations Coordinator
Santa Rosa Golf & Beach Club
2023.01 - 2023.08
- Organized and executed member events, enhancing engagement and fostering a sense of community.
- Implemented new processes for member onboarding, streamlining procedures for efficiency gains.
- Served as a liaison between the organization''s board of directors and its membership base, facilitating effective communication channels.
- Maintained comprehensive records on membership activities, allowing for informed decision-making by leadership teams.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Delivered informative presentations at meetings to keep members updated on organizational news and developments.
- Partnered with local businesses to offer exclusive discounts or promotions for members.
- Improved member satisfaction by addressing concerns and providing timely resolutions.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Managed media relations for organizations to produce successful results.
Hair Salon Receptionist
Level 10 Hair Salon
2022.03 - 2022.12
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Maintained client confidentiality while updating personal information records in the database accurately.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Tracked scheduled treatments using Booker.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific stylist.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning).
- Created social media marketing posts, along with managing all engagement.
Social Media Manager
MindBody+Wellness
2020.02 - 2021.12
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Managed editorial calendars and rescheduled PR events and meetings.
Customer Intake Specialist
Artheon Medical
2019.01 - 2020.02
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Developed positive relationships with community partners to facilitate referrals and improve access to services for clients in need.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Completed intake assessment forms and filed clients' charts.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Education
Bachelor of Science - Professional Communication
Florida State University
Panama City Beach, United States12.2020
High School Diploma -
Niceville Senior High School
Niceville, FL05.2015
Skills
- Appointment Scheduling
- Critical Thinking
- Cleaning and Sterilizing
- Administrative Tasks
- Organization and Time Management
- Customer Service
- Verbal and Written Communication
- Invoice Preparation
- Patient Scheduling
- Reminder calls
- Detail-Oriented
- Medical Records Management
- Multitasking
- Professionalism
- Adaptable and Flexible
- Computer Proficiency
- Social Media Marketing
- Patient Registration
- Payment Collection
- Public Speaking
Timeline
Member Relations Coordinator
Santa Rosa Golf & Beach Club
2023.01 - 2023.08
Hair Salon Receptionist
Level 10 Hair Salon
2022.03 - 2022.12
Social Media Manager
MindBody+Wellness
2020.02 - 2021.12
Customer Intake Specialist
Artheon Medical
2019.01 - 2020.02
Bachelor of Science - Professional Communication
Florida State University
High School Diploma -
Niceville Senior High School
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