Friendly Receptionist with background in various office settings. Looking To obtain a position with an organization who is customer service oriented. 6+ years of receptionist Clerical and Administrative Assistant experience. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Hi, I’m
Kellie Wilcher
Summary
Overview
11
years of professional experience
1
Certificate
Work History
Community Services Board
Receptionist
08.2012 - Current
Job overview
- Completing documentation, filing documents, operating a multi-line phone, taking messages for staff, assisting clients with daily tasks given, organizing client’s charts, recording vitals, preparing meals, 1:1 care provided, cleaning, and providing skills- building interactive activities for clients to engage in.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collect payments, process transactions and update relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
SINCLAIR’S ARK AFTER SCHOOL
Administrative Assistant, PROGRAM
08.2019 - 12.2021
Job overview
- Perform clerical duties for program coordinator, including making copies, filing documents, emailing, creating microsoft office Excel spreadsheets to track student’s attendance, greeted students as they arrived at the afterschool program, check temperature, assist with virtual learning, assist with Drama,music, and dance, Process payments for billing, and Operating multi-line phone.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Penn Foster CollegeOnline
from Medical Administrative Assistant
University Overview
EAST LAURENS HIGH SCHOOLEAST DUBLIN, GA
High school diploma
University Overview
HEART OF GEORGIA TECHNICAL COLLEGEDUBLIN, GA
Certified Nursing Assistant
University Overview
Skills
- Team Leadership
- Strong Verbal Communication
- Strong Organizational Skills
- Proficient in
- Microsoft Office
- Self-Motivated
- Team Player
- Greet Guests
- Process Payments
- Telephone Skills
- Customer Service
- Office Equipment Operation
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Appointment Scheduling Software
- Reminder Calls
- Spreadsheet Tracking
- Visitor Check-In
- Reading Comprehension
- Information Protection
- Organization Skills
- Microsoft Excel
- Microsoft Outlook
- Office Administration
- Microsoft Windows
- Email Software
- Making Appointments
- Call Answering and Routing
- File Documents
- Documentation
- Google Drive
- Organization and Efficiency
- Monitoring
- Speaking
Timeline
Administrative Assistant, PROGRAM
SINCLAIR’S ARK AFTER SCHOOL
08.2019 - 12.2021
Receptionist
Community Services Board
08.2012 - Current
Penn Foster College
from Medical Administrative Assistant
EAST LAURENS HIGH SCHOOL
High school diploma
HEART OF GEORGIA TECHNICAL COLLEGE
Certified Nursing Assistant
Certification
- Defensive drivers course, community service board
- CPR/First Aid certification, community service board
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