Kellie WILSON
BAKERSFIELD,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Sales Agent
Spectrum
08.2013 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Responded to customer requests for products, services, and company information.
Customer Service Representative/Direct Sales Agent
VXI Global Solutions LLC
02.2006 - 08.2013
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Foot Hill High School
501 Park Dr. Bakersfield, CA 9330606.1984
Skills
- Upselling and cross-selling
- Data Entry
- Information Security
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Conflict Mediation
- Client Relations
- Sales closing
- Sales expertise
Timeline
Customer Service Representative/Sales Agent
Spectrum
08.2013 - Current
Customer Service Representative/Direct Sales Agent
VXI Global Solutions LLC
02.2006 - 08.2013
High School Diploma -
Foot Hill High School
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