Goal-oriented Web Developer brings strong commitment to collaboration and solutions-oriented problem-solving. Use various web design packages to develop custom-crafted, customer-focused websites and designs. Committed to high standards of user experience, usability and speed over more than 5 years for multiple users. Lends detailed knowledge of SEO to increase visibility.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Web Developer
Winged Wolf Media
12.2023 - Current
Established version control processes to facilitate collaborative development efforts among team members.
Assisted in creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
Designed engaging graphics and visual elements that contributed to cohesive online presence across multiple platforms.
Developed custom web applications, resulting in tailored solutions for client needs.
Increased website traffic through search engine optimization strategies and targeted content creation.
Monitored application performance continuously to proactively identify bottlenecks and implement necessary optimizations before issues arose in production environments.
Managed over 15 client websites per day to ensure continued monitoring and up to date information.
Support Center Manager
HCL Technologies
12.2022 - 12.2023
Collaborated with product development teams to share customer feedback and insights that drove improvements.
Developed comprehensive training programs for new hires, leading to higher retention rates and improved performance.
Implemented innovative solutions for common customer issues, resulting in reduced call volume and increased customer satisfaction.
Coordinated with other departments to provide seamless support and communication across all channels.
Promoted a positive work culture through recognition programs acknowledging outstanding achievements by Support Center staff members.
Served as an escalation point for complex cases or disputes, resolving issues promptly to maintain client satisfaction.
Improved customer satisfaction rates by effectively managing a high-performing support center team. Team consistently scored in the top 5 teams in the nation and abroad.
Network Administrator
Sparrow Node
01.2021 - Current
Reduced downtime with proactive identification and resolution of IT issues.
Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
Had to update and manage over 100 servers for clients providing full service updates.
Insurance Agent
Wolek & Company
08.2017 - Current
Worked closely with other team members to optimize sales strategies and achieve regional goals.
Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Increase personal sales numbers by 15% each year
Data Center Engineer
Revelation Network Management
03.2016 - 08.2017
Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
Developed and maintained disaster recovery plans to ensure business continuity in the event of system failures or natural disasters.
Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
Education
Bachelor of Science - Software Engineering
Purdue University
West Lafayette, IN
01.2023 - Current
Skills
Full Stack Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.