Kellie Wolek
Website And Social Media Designer
Douglasville,GA
Summary
Goal-oriented Web Developer brings strong commitment to collaboration and solutions-oriented problem-solving. Use various web design packages to develop custom-crafted, customer-focused websites and designs. Committed to high standards of user experience, usability and speed over more than 5 years for multiple users. Lends detailed knowledge of SEO to increase visibility.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Web Developer
Winged Wolf Media
12.2023 - Current
- Established version control processes to facilitate collaborative development efforts among team members.
- Assisted in creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
- Designed engaging graphics and visual elements that contributed to cohesive online presence across multiple platforms.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Monitored application performance continuously to proactively identify bottlenecks and implement necessary optimizations before issues arose in production environments.
- Managed over 15 client websites per day to ensure continued monitoring and up to date information.
Support Center Manager
HCL Technologies
12.2022 - 12.2023
- Collaborated with product development teams to share customer feedback and insights that drove improvements.
- Developed comprehensive training programs for new hires, leading to higher retention rates and improved performance.
- Implemented innovative solutions for common customer issues, resulting in reduced call volume and increased customer satisfaction.
- Coordinated with other departments to provide seamless support and communication across all channels.
- Promoted a positive work culture through recognition programs acknowledging outstanding achievements by Support Center staff members.
- Served as an escalation point for complex cases or disputes, resolving issues promptly to maintain client satisfaction.
- Improved customer satisfaction rates by effectively managing a high-performing support center team. Team consistently scored in the top 5 teams in the nation and abroad.
Network Administrator
Sparrow Node
01.2021 - Current
- Reduced downtime with proactive identification and resolution of IT issues.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Had to update and manage over 100 servers for clients providing full service updates.
Insurance Agent
Wolek & Company
08.2017 - Current
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Increase personal sales numbers by 15% each year
Data Center Engineer
Revelation Network Management
03.2016 - 08.2017
- Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
- Developed and maintained disaster recovery plans to ensure business continuity in the event of system failures or natural disasters.
- Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
- Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
- Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
Education
Bachelor of Science - Software Engineering
Purdue University
West Lafayette, IN 01.2023 - Current
Skills
Full Stack Development
Databases
Search Engine Optimization
Adobe Creative Cloud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Web Developer
Winged Wolf Media
12.2023 - Current
Bachelor of Science - Software Engineering
Purdue University
01.2023 - Current
Support Center Manager
HCL Technologies
12.2022 - 12.2023
Network Administrator
Sparrow Node
01.2021 - Current
Insurance Agent
Wolek & Company
08.2017 - Current
Data Center Engineer
Revelation Network Management
03.2016 - 08.2017