Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kellie Wolek

Kellie Wolek

Website And Social Media Designer
Douglasville,GA

Summary

Goal-oriented Web Developer brings strong commitment to collaboration and solutions-oriented problem-solving. Use various web design packages to develop custom-crafted, customer-focused websites and designs. Committed to high standards of user experience, usability and speed over more than 5 years for multiple users. Lends detailed knowledge of SEO to increase visibility.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Web Developer

Winged Wolf Media
12.2023 - Current
  • Established version control processes to facilitate collaborative development efforts among team members.
  • Assisted in creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
  • Designed engaging graphics and visual elements that contributed to cohesive online presence across multiple platforms.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Monitored application performance continuously to proactively identify bottlenecks and implement necessary optimizations before issues arose in production environments.
  • Managed over 15 client websites per day to ensure continued monitoring and up to date information.

Support Center Manager

HCL Technologies
12.2022 - 12.2023
  • Collaborated with product development teams to share customer feedback and insights that drove improvements.
  • Developed comprehensive training programs for new hires, leading to higher retention rates and improved performance.
  • Implemented innovative solutions for common customer issues, resulting in reduced call volume and increased customer satisfaction.
  • Coordinated with other departments to provide seamless support and communication across all channels.
  • Promoted a positive work culture through recognition programs acknowledging outstanding achievements by Support Center staff members.
  • Served as an escalation point for complex cases or disputes, resolving issues promptly to maintain client satisfaction.
  • Improved customer satisfaction rates by effectively managing a high-performing support center team. Team consistently scored in the top 5 teams in the nation and abroad.

Network Administrator

Sparrow Node
01.2021 - Current
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
  • Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Had to update and manage over 100 servers for clients providing full service updates.

Insurance Agent

Wolek & Company
08.2017 - Current
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Increase personal sales numbers by 15% each year

Data Center Engineer

Revelation Network Management
03.2016 - 08.2017
    • Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
    • Developed and maintained disaster recovery plans to ensure business continuity in the event of system failures or natural disasters.
    • Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
    • Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
    • Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
    • Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.

Education

Bachelor of Science - Software Engineering

Purdue University
West Lafayette, IN
01.2023 - Current

Skills

Full Stack Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Web Developer

Winged Wolf Media
12.2023 - Current

Bachelor of Science - Software Engineering

Purdue University
01.2023 - Current

Support Center Manager

HCL Technologies
12.2022 - 12.2023

Network Administrator

Sparrow Node
01.2021 - Current

Insurance Agent

Wolek & Company
08.2017 - Current

Data Center Engineer

Revelation Network Management
03.2016 - 08.2017
Kellie WolekWebsite And Social Media Designer