Kellie Wynne
Las Vegas,UNITED STATES
Summary
Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Overview
29
29
years of professional experience
Work History
Spa Coordinator
Life Spa
03.2022 - 08.2023
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained front desk workstation by keeping it clean and organized.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Admin Assistant
Vegas Homes and Fine Estates
02.2017 - 02.2021
- Admin Assistant to a Real Estate Broker preparing all documents related to sales or listings, ordering photos, signs, flyers, posting on social media, blogging, preparing open houses, liaising with buyers, sellers, agents, and Title Companies, using DocuSign and Dotloop, setting up MLS home searches, contacting all leads, responding to emails and telephone calls, preparing mailings.
Receptionist
K & M Nails
04.2015 - 02.2017
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
Receptionist
Portfolio Salon
04.2015 - 02.2017
- Multi phone line enquiries, scheduling appointments on the salon software, maintaining a clean salon, customer service to clients, selling products.
Lettings and Sales Manager
C James & Co Ltd
09.2005 - 09.2007
- Real Estate customer service, property management, carrying out showings to potential buyers and renters, taking rent payments, scheduling maintenance, handling and processing related paperwork.
Retail Developer
Cpm Ltd
01.2003 - 09.2005
- Customer service contact for 100 retail sites, liaising with managers to achieve stock levels and displays, ordering display equipment and products, carrying out audits, attending monthly meetings, presentations.
Sales Administration Assistant
Colouration Ltd
11.2000 - 12.2003
- Administration duties, customer service, arranging deliveries, ordering supplies and paper for print jobs, reception duties.
Customer Service/Estimate Advisor
Tompla UK Ltd
07.1996 - 11.2000
- To handle client enquiries, point of contact for 10 sales negotiators, carrying out quotations and submitting orders, liaising with European Head Office located in Spain, arranging deliveries within the UK, point of contact for all clients.
Sales Secretary/Trainee Realtor
Bairstow Eves and Countrywide Ltd
03.1995 - 06.1996
- Customer service, handling and processing real estate paperwork, carrying out property showings, administrative duties.
Front Desk Receptionist
Sunny Jim's Tanning Salon
03.1994 - 03.1995
- Customer service, upselling tanning packages and products, daily salon close out, maintaining salon duties to adhere to health and safety policies.
Education
High School Diploma -
Rowan High School
England05.1995
Skills
- Customer Service
- Commitment to quality and service
- Organizational abilities
- Health and safety
- Client satisfaction
- Client Relations
- Appointment Scheduling
- Guest Relations
- Scheduling
- Professional Demeanor
- Telephone Etiquette
- Payment Collection
- Inventory Management
- Self Motivation
- Task Prioritization
- Decision-Making
- Reliability
- Multitasking
- Problem-solving abilities
- Time Management
- Attention to Detail
- Problem-Solving
- Schedule Coordination
- Spa operations
- Knowledge of spa treatments
- Administrative experience
Timeline
Spa Coordinator
Life Spa
03.2022 - 08.2023
Admin Assistant
Vegas Homes and Fine Estates
02.2017 - 02.2021
Receptionist
K & M Nails
04.2015 - 02.2017
Receptionist
Portfolio Salon
04.2015 - 02.2017
Lettings and Sales Manager
C James & Co Ltd
09.2005 - 09.2007
Retail Developer
Cpm Ltd
01.2003 - 09.2005
Sales Administration Assistant
Colouration Ltd
11.2000 - 12.2003
Customer Service/Estimate Advisor
Tompla UK Ltd
07.1996 - 11.2000
Sales Secretary/Trainee Realtor
Bairstow Eves and Countrywide Ltd
03.1995 - 06.1996
Front Desk Receptionist
Sunny Jim's Tanning Salon
03.1994 - 03.1995
High School Diploma -
Rowan High School
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