Kellie Yandian

• Prepared purchase orders and invoices for timely vendor processing.
• Managed billing operations across departments, ensuring accuracy in payments and communications.
• Trained new team members on company policies and safety protocols.
• Verified employee timekeeping to prevent payroll errors.
• Processed payroll submissions before deadlines to maintain compliance.
• Handled escalations of payroll and attendance issues to support centralized processing.
• Maintained updated employee payroll records for accurate tracking.
• Resolved conflicts effectively, fostering constructive relationships within teams.
• Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.

• Supported meetings by organizing space, preparing documentation, and completing meeting notes.
• Organized and updated file systems, keeping records easily retrievable.
• Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
• Received and distributed incoming mail and digital correspondence.
• Received, processed, verified and reconciled invoices to complete payments and control expenses.
• Entered data accurately into spreadsheets and databases for record-keeping purposes.
• Developed professional relationships with clients through consistent communication and collaboration.
• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Directed numerous calls per day to appropriate recipients using multi-line system.

Managed high volume of incoming calls to address inquiries effectively.

• Maintained confidentiality while handling sensitive information and administrative tasks.
• Assisted staff with resources and documentation to facilitate assignment completion.
• Navigated stressful situations to ensure smooth office workflow.
• Greeted visitors at reception, addressing questions and providing directions.
• Maintained accurate physical and digital filing systems for efficient data retrieval.
• Conducted job interviews and recommended candidates for hiring decisions.
• Facilitated employee orientations to integrate new staff into the team.

• Interacted with customers by phone, email or in-person to provide information.
• Drafted common document templates for use by executives and employees.
• Completed clerical tasks such as filing, copying and distributing mail.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Managed group insurance accounts.
• Contacting clients, setting them up with insurance plans.
• Worked a data base CSM program with all clients personal contact and insurance policy information.
• Updated this system daily.
• Worked daily on Blue Cross and Blue Shield of Oklahoma website to retrieve client policy information.
• Entered Medicare policy information in the CSM program Agency Bloc.
• Worked with the Health Market place and Health Sherpa to see required documents for clients insurance policies.
• Contacted clients on a daily basis to receive their documents such as income verifications or tribal cards.