Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Receptionist
KellieAnn Benkert

KellieAnn Benkert

Receptionist
Essex,MD

Summary

Dynamic professional with a proven track record at MV Transit, excelling in customer service and time management. Recognized for rapid problem-solving and efficient multitasking, I consistently ensured safe, timely transportation while enhancing client satisfaction. Certified in defensive driving, I adeptly navigated complex situations, fostering strong relationships and promoting safety standards. I am innovative, creating solutions in areas of concern.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

Operator Driver

MV Transit
Baltimore, MD
02.2024 - 03.2025
  • Maintained compliance by performing thorough pre- and post-shift assessments of vehicles.
  • Ensured timely and safe pick-up and drop-off of clients.
  • Maintained the safety of the vehicle and customers while performing the daily schedule.
  • Followed the daily manifest, paper, and work Ranger provided by dispatch.
  • I communicated concerns during my route to dispatch and management.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Utilized GPS navigation systems to plan efficient routes.
  • Adhered to company policies and procedures related to safety and security standards.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Managed time efficiently when making multiple stops along designated routes.
  • Assisted passengers with loading and unloading their luggage.
  • Certified in defensive driving and D.O.T.
  • Trained in the proper securement of wheelchairs, scooters, and walkers.
  • Ability to operate vehicles lift.
  • Applied problem-solving skills and critical thinking when necessary.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Documented daily mileage, gas, and other data.

CSR, Sales

U-Haul Company of Baltimore
Baltimore, Maryland
09.2022 - 01.2024
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Performed account maintenance duties such as updating customer information in CRM system.
  • Processed orders accurately and efficiently according to established procedures and timelines.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Spa Coordinator

New Age Health Spa
Neversink, NY
02.2007 - 11.2010
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
  • Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
  • Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
  • Ensured compliance with safety regulations by conducting regular inspections of equipment used during treatments.
  • Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
  • Maintained detailed records of financial transactions including client payments, deposits and refunds.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Consistently recognized by management for providing superior customer service.
  • Addressed return customers by name to develop customer-company relationships.
  • Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.
  • Satisfied client special requests to enhance patron experience.
  • Suggested membership programs for frequently returning customers.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Resolved guest complaints.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.

Secretary to the General Manager

Sam's Service Station
Liberty, NY
07.2003 - 01.2007
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
  • Responded promptly to inquiries from customers or clients regarding services offered by the organization.
  • Managed incoming emails, phone calls, and other correspondence in a timely manner.
  • Collaborated with other departments within the organization to coordinate projects involving multiple teams.
  • Prepared expense reports for the General Manager on a regular basis.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained.
  • Updated contact lists as required while maintaining accuracy at all times.
  • Answered incoming calls, screened messages and directed them appropriately.
  • Organized and maintained filing systems, both electronic and paper-based.
  • Scanned documents into digital format for archiving purposes.
  • Processed invoices from vendors and suppliers according to company policy.
  • Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Advocated and worked collaboratively to standardize processes, procedures and communications.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.

Education

Still Attending - Business Administration

Strayer University
Baltimore, MD
06.2023 - Current

Skills

  • Customer service
  • Time management
  • Issue resolution
  • Task prioritization
  • Efficient multitasking
  • Rapid Problem Solving

Affiliations

  • I have lead a Youth Commission.
  • Created community shows and activities for the public to enjoy.
  • Acquired donations for cancer patients and their families.
  • Worked with local businesses to get volunteers and donations for supplies supporting community projects.
  • I created informative flyers and distributed them in community for events and volunteer requests.
  • Wrote script and directed community shows for public involving community children and families.
  • Created after school program for children to have help with homework, play games, tell stories, and have snacks.
  • Lead community clean up events and parties.
  • Caregiver for special needs individuals.

Timeline

Operator Driver

MV Transit
02.2024 - 03.2025

Still Attending - Business Administration

Strayer University
06.2023 - Current

CSR, Sales

U-Haul Company of Baltimore
09.2022 - 01.2024

Spa Coordinator

New Age Health Spa
02.2007 - 11.2010

Secretary to the General Manager

Sam's Service Station
07.2003 - 01.2007

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KellieAnn BenkertReceptionist