Dynamic professional with extensive experience at Glenbrook Child Development Center, specializing in customer service and effective communication. Achieved significant program enrollment growth through innovative marketing strategies. Maintained an impeccable driving record while prioritizing passenger safety. Skilled in problem-solving and building strong relationships to create a nurturing environment for children.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver
Baby Boomer Transportation Service
Dallas
01.2023 - Current
Achieved consistently high customer scores due to exceptional service.
Interacted courteously with customers when delivering goods or services.
Transported riders to designated stops according to pre-determined schedules.
Ensured vehicle cleanliness and performed regular maintenance checks.
Adhered to traffic laws and regulations to prevent accidents.
Enhanced customer satisfaction by providing courteous and professional service.
Picked up clients from specific locations to transport and drop off at destinations.
Followed regular schedule of pickups for individual customers and groups.
Operated a variety of vehicles safely in diverse weather conditions.
Managed unexpected emergencies and route changes with calm and professionalism.
Utilized GPS navigation systems to plan optimal routes for each trip.
Director
Glenbrook Child Development Center
Dallas
07.2007 - Current
Communicated with parents and fostered strong professional relationships.
Participated in community events that promoted early childhood education awareness.
Maintained accurate records of children's attendance, health information and developmental progress.
Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
Inspected facility and activities to monitor safety, sanitation and procedures.
Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
Oversaw daily activities and programs to educate and socialize participants.
Created and updated records to document employee and participant information.
Monitored compliance with state, federal and company regulations, standards and requirements.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
Reviewed and evaluated programs for compliance with state, local and federal regulations.
Facilitated parent-teacher conferences as needed.
Reviewed licensing regulations regularly to maintain compliance standards.
Collaborated with other professionals including teachers, social workers and nutritionists to coordinate services for children in need.
Implemented innovative programs designed to enhance cognitive development among young learners.
Developed marketing plans to increase enrollment numbers in the program.
Hired, mentored and monitored qualified childcare staff.
Organized and supervised staff recruitment, training and performance management.
Established and enforced modern educational standards to support student needs.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trained, managed and motivated employees to promote professional skill development.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
Provided guidance for parents on child development issues.
Determined allocations of funds for staff, equipment and authorized purchases.
Inspected facilities regularly to ensure cleanliness and safety requirements are met.
Enforced rules to promote positive behavior among children under care.
Updated and maintained databases with current information.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed routine maintenance and repair.
Worked effectively in team environments to make the workplace more productive.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed inventory and supplies to ensure materials were available when needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Transported riders to designated stops according to pre-determined schedules.
Picked up clients from specific locations to transport and drop off at destinations.
Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
Communicated effectively with parents regarding student transportation issues.
Transported students to school in a timely manner while keeping assigned route schedule.
Monitored student behavior on the bus and enforced rules consistently.
Ensured safety of students by following all traffic laws and regulations.
Developed positive relationships with students through friendly interactions.
Education
High School Diploma -
Karnack High School
Karnack, TX
05-1984
Some College (No Degree) -
Dallas College
Dallas, TX
Some College (No Degree) - Business Administration
Panola Junior College
Carthage, TX
Skills
Customer service
Problem solving
Adaptability
Passenger support
Safe driving techniques
Safe driving practices
Business management
Passenger assistance
Driving and transportation
Verbal and written communication
Conflict resolution
Clean driving record
Passenger transportation
Route management
Team building
Confidentiality
Punctual and reliable
Safety management
Communication skills
Affiliations
Spending time with family and friends
Traveling
Reading books
Dancing
Participating with and creating Community Service Events
Mentoring young children
Adventurous
Outgoing and friendly
People's person
Certification
Licensed Child Care Director since October 18, 2005 through The Department of Family and Protective Services Child-Care Licensing Division
Accomplishments
Chartered Member and Past Worthy Matron of Serenity #78 Order of the Eastern Star Chapter
Member of Norris Wright Cuney Order of the Eastern Stars Grand Chapter
Member of Balch Springs Chamber Board of Directors
Member of SWAAT Society
Member of R. Lucile Samuel Guild
References
References available upon request.
Timeline
Driver
Baby Boomer Transportation Service
01.2023 - Current
Director
Glenbrook Child Development Center
07.2007 - Current
High School Diploma -
Karnack High School
Some College (No Degree) -
Dallas College
Some College (No Degree) - Business Administration