Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Jo Carroll

MAGNA

Summary

Dynamic Office Manager with proven expertise at Stallion Plumbing and Drains, excelling in customer relations and operations management. Skilled in bookkeeping and document management, I effectively enhanced organizational efficiency and resolved customer issues, ensuring satisfaction and loyalty. Committed to fostering positive interactions and streamlining processes for optimal performance.

Overview

17
17
years of professional experience

Work History

Office Manager

Stallion Plumbing and Drains
03.2017 - 05.2025
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Executed record filing system to improve document organization and management.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Utilized office management software to record and track customer information.

Member Service Representative

Mountain America Credit Union
07.2015 - 09.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded proactively and positively to rapid change.

Train Host

Utah Transit Authority
04.2008 - 11.2014
  • Oversees the safety of customers boarding/riding the Commuter Rail train. May also be assigned to provide customer service at station platforms. Will assist passengers with bridge plate deployment per ADA requirements. Oversees the wellbeing of customers on board the train and station platforms. Walk the entire consist of train in between stations. Communicates appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information. Answer questions from customers and others. Will be required to operate non-revenue shuttle van to transport personnel and passengers on occasion.

Education

High School Diploma -

Burley High School
Burley, ID
05-2001

Skills

  • Bookkeeping
  • Billing
  • Vendor engagement
  • Scheduling
  • Employee supervision
  • Customer relations
  • Financial accounting
  • Clear oral/written communication
  • Operations management
  • Office management software
  • Customer service
  • Mail handling
  • Documentation and control
  • Document management
  • Banking operations
  • Clerical support
  • Scheduling and calendar management
  • Office management
  • Data entry
  • Scheduling coordination

Timeline

Office Manager

Stallion Plumbing and Drains
03.2017 - 05.2025

Member Service Representative

Mountain America Credit Union
07.2015 - 09.2016

Train Host

Utah Transit Authority
04.2008 - 11.2014

High School Diploma -

Burley High School

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Kelli Jo Carroll