Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AdministrativeAssistant
KELLI M MCLENDON

KELLI M MCLENDON

Benefits Expert
Smiths Station,AL

Summary

Seeking a second career. Skilled Administrative Assistant, Operations Supervisor, and Budget Assistant versed in business and employee management. Bringing 31 years of experience in public service. Decisive leader and strategic problem solver with excellent communication and budget planning abilities. Motivated professional offering a Bachelor of Science in Business and Industrial Psychology. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Overview

31
31
years of professional experience

Work History

Benefits Specialist

FEDlogic
Nashville, TN
04.2024 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
  • Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
  • Supported the continuous improvement of internal processes by providing feedback on existing systems and suggesting viable solutions for optimization.
  • Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
  • Resolved complex benefits issues promptly, facilitating positive employee relations throughout the process.
  • Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.

ADMINISTRATIVE ASSISTANT

Chattahoochee Valley Community College
Phenix City, AL
08.2022 - 04.2024
  • Interact with academic administrators, faculty members, prospective students, enrolled students, alumni and donors
  • Plan and coordinate events for President meetings and college events
  • Prepare financial and operational reports/budgets
  • Manage multiple projects efficiently and effectively, ensuring all work is accurate and complete within established timelines
  • Manage the President's calendar
  • Represents the President's Office in a professional manner and promote college cohesiveness
  • Maintain a system of review of legal and contractual documents requiring the President's approval
  • Serve on committees as relevant to the job, including recorder of the President's cabinet and other committees and meetings as assigned
  • Process purchase orders/requisitions with Banner
  • Submit and monitor leave requests with Banner
  • Audit employee travel requests for reimbursement
  • Extensive administrative work.

OPERATIONS SUPERVISOR/TECHNICAL EXPERT

Social Security Administration
Ocala, FL
09.1996 - 12.2021
  • Trained, mentored, and motivated employees to maximize team productivity and skill development
  • Performed extensive administrative work and clerical work to include typing, faxing, and copying
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Recruited, interviewed, and hired talented professionals who each brought a wealth of experience and exemplary skills to the team
  • Provided leadership to 30 employees through coaching, feedback, and performance management
  • Provided advice and consultation to employees on compensation, benefits, employment, employee relations, payroll, training and/or development
  • Managed oversight and scheduling for 30 employees to optimize daily Social Security productivity
  • Managed daily office operations, office calendar, client relations, and IT
  • Motivated employees to share ideas and feedback
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce
  • Assessed employees’ strengths and delivered mentoring to improve upon weak skill levels
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Adhered to operational schedules by monitoring public service indicators
  • Interviewed and adjudicated retirement, survivors, and disability applications for the public, ensuring computation accuracy
  • When necessary, worked with third-party applicants to include legal firms and medical sources to achieve client results
  • Certified accuracy of timesheets and payroll for processing bi-weekly
  • Monitored overtime expenditures to ensure yearly allocation was a zero balance at the end of the Fiscal Year.

BUDGET ASSISTANT

Air Force
, NM
01.1993 - 04.1996
  • Day-to-day control and management of financial and programming requirements within the Base Civil Engineer Squadron for specific identified programs
  • Implemented local policy, procedures, and criteria involving the budgeting, cost accounting, and financial accounting aspects of Military Family Housing (MFH) and Environmental programs and spending
  • Compiled findings and made recommendations for the development and implementation of expenditures
  • Developed and analyzed the annual financial plans for MFH, Furnishings Management, Environmental Compliance, Pollution Prevention, Conservation Resources, Defense Environmental Restoration Account (DERA), Forest Management, Fish, Wildlife, and Outdoor Recreation
  • Prepared budget estimate submission for MFH biannually
  • Analyzed data for prior year, current year, and out year in preparing financial plans and justified variances between years to Air Combat Command (ACC)
  • Monitored and tracked the execution of financial plans, including continuous analysis and evaluation to determine the availability of funds, work years, and materials
  • Performed in-depth analyses of budget requests and comparative data to determine cost benefits, program trade-offs, and alternative funding to achieve the best balance between resources and requirements
  • Ensured proper accounting codes were assigned to daily, weekly, and monthly expenditures for accounting purposes.

Education

Bachelor of Science - Business and Industrial Psychology

Troy University
November 1992

Skills

  • Production
  • Technology
  • Delegation
  • Management
  • Policy/program development
  • Recruiting and hiring
  • Budgeting and Forecasting
  • Data Analysis
  • Employee development
  • Supervision and training
  • Performance improvements
  • Schedule management
  • Proficient in Ellucian Banner
  • Financial Analysis
  • Analytical
  • Microsoft Office Suite
  • Confidential Records Management

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Timeline

Benefits Specialist

FEDlogic
04.2024 - Current

ADMINISTRATIVE ASSISTANT

Chattahoochee Valley Community College
08.2022 - 04.2024

OPERATIONS SUPERVISOR/TECHNICAL EXPERT

Social Security Administration
09.1996 - 12.2021

BUDGET ASSISTANT

Air Force
01.1993 - 04.1996

Bachelor of Science - Business and Industrial Psychology

Troy University

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KELLI M MCLENDONBenefits Expert