Summary
Overview
Work History
Education
Skills
Timeline
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Kellisha Free

Customer Service Specialist
Paterson,NJ

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Store Supervisor

Burlington Stores, Inc.
09.2022 - Current
  • Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
  • Assisted in recruiting efforts to attract qualified candidates that aligned with the brand values and contributed positively to the team dynamic.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Successfully drove new product lines to increase annual profits by [Number]%
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking

Store Supervisor

CVS Pharmacy
09.2016 - 03.2022
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Customer Service Representative

Walgreen Pharmacy
06.2014 - 09.2016
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Al-Stor Self Storage
02.2011 - 07.2015
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

East Side High School
Paterson, NJ
05.2001 -

Skills

    Recruiting and Hiring

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Timeline

Store Supervisor

Burlington Stores, Inc.
09.2022 - Current

Store Supervisor

CVS Pharmacy
09.2016 - 03.2022

Customer Service Representative

Walgreen Pharmacy
06.2014 - 09.2016

Customer Service Representative

Al-Stor Self Storage
02.2011 - 07.2015

GED -

East Side High School
05.2001 -

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Kellisha FreeCustomer Service Specialist