Kelli Wait
Watauga,TX
Summary
Proven leader in operational efficiency and team productivity, leveraging strategic planning and database management skills at Ferguson Bath, Kitchen & Lighting Gallery. Enhanced project support, achieving significant process improvements. Excelled in administrative leadership and staff supervision, fostering high staff morale and retention.
Overview
10
10
years of professional experience
Work History
Operation Coordinator IV
James Martin Vanities
02.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Operations Coordinator I-III
Ferguson Bath, Kitchen & Lighting Gallery
08.2018 - 01.2021
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Worked with vendors to make purchases and reconcile invoices.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Oversaw day-to-day operations of large teams across several sites.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Client Services Manager
Ferguson Bath, Kitchen & Lighting Gallery
03.2014 - 07.2018
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed new employees and on-going performance assessment of current employees.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor Of Science - Political Science
Texas Wesleyan University
Fort Worth, TX12.2005
Skills
- Administrative Leadership
- Information Collection
- Staff Supervision
- Data Entry
- Resource Allocation
- Database Management
- Process Improvement
- Strategic Planning
- Project Support
- MS Office
- Project Coordination
Timeline
Operation Coordinator IV
James Martin Vanities
02.2021 - Current
Operations Coordinator I-III
Ferguson Bath, Kitchen & Lighting Gallery
08.2018 - 01.2021
Client Services Manager
Ferguson Bath, Kitchen & Lighting Gallery
03.2014 - 07.2018
Bachelor Of Science - Political Science
Texas Wesleyan University
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