SQL
Kelli Wait
Fort Worth,TX
Summary
Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Operation Coordinator IV
James Martin Vanities
02.2021 - Current
- Using GAP analysis was able to develop internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Using our current ERP system I am able to enter data, generate reports, and produced tracking documents upon demand of stakeholders and the leadership teams.
- Resolve issues through active listening and open-ended questioning, implement solutions and escalating major problems to correct managers if needed.
Operations Coordinator I-III
Ferguson Bath, Kitchen & Lighting Gallery
12.2017 - 01.2021
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Worked with vendors to make purchases and reconcile invoices.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Oversaw day-to-day operations of large teams across several sites.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Client Services Manager
Ferguson Bath, Kitchen & Lighting Gallery
09.2015 - 12.2017
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed new employees and on-going performance assessment of current employees.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Inside Sales Analyst
Ferguson Bath, Kitchen & Lighting Gallery
Grapevine, TX
05.2011 - 09.2015
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends..
- Used CRM software to maintain detailed contact logs and account records.
- Maintained current knowledge of evolving changes in marketplace.
Project Manager I - Senior Business Analyst
Availxsoftware
Fort Worth, TX
03.2005 - 05.2012
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor Of Science - Political Science
Texas Wesleyan University
Fort Worth, TX12.2005
Skills
- GAP analysis
- Analytical Skills
- SQL
- ERP Systems
- Agile / JIRA
- MS Office
- SaaS Applications
- Operations Management
- Problem Solving
- Communication
- User Experience
- Project Management
- Inventory Management
- Statistical Data Analysis
- Project Purchasing
Certification
Intermediate SQL - Digital Certificate - from Codefinity. Completed November 2024
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteQuote
“That which we persist in doing becomes easier to do, not that the nature of the thing has changed but that our power to do has increased.”
Ralph Waldo Emerson
Software
Agile
PowerPoint
Excel
Power BI
Timeline
Operation Coordinator IV
James Martin Vanities
02.2021 - Current
Operations Coordinator I-III
Ferguson Bath, Kitchen & Lighting Gallery
12.2017 - 01.2021
Client Services Manager
Ferguson Bath, Kitchen & Lighting Gallery
09.2015 - 12.2017
Inside Sales Analyst
Ferguson Bath, Kitchen & Lighting Gallery
05.2011 - 09.2015
Project Manager I - Senior Business Analyst
Availxsoftware
03.2005 - 05.2012
Bachelor Of Science - Political Science
Texas Wesleyan University
Similar Profiles
Michelle RozierMichelle Rozier
Business Channel Specialist III at James Martin VanitiesBusiness Channel Specialist III at James Martin Vanities
Jaime Lopez SolisJaime Lopez Solis
Installer at James MartinInstaller at James Martin
Leslie CunaLeslie Cuna
Marketing Communications at James Martin AssociatesMarketing Communications at James Martin Associates