Kellman Redman
Atlanta,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
Newnan, GA
04.2022 - Current
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained accurate records of inventory levels and product codes.
- Limited damage to products and orders by using care when choosing items.
- Selected products and items from shelves and pallets for customer orders.
- Packed items into boxes according to customer requirements.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Collaborated with other associates to ensure efficient workflow throughout the day.
Financial Services Representative
Garden State Community Bank
North Brunswick, NJ
11.2013 - 05.2024
- Opened new checking, savings and lines of credit for customer accounts.
- Cross-sold additional bank products when applicable to meet customer needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Inbound Sales Representative
Comcast
Atlanta, GA
02.2023 - 07.2023
- Applied good listening skills to determine customer preferences and financial limits.
- Provided top quality control and eliminated downtime to maximize revenue.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Participated in regular training sessions on sales techniques and best practices.
- Supported sales team members to drive growth and development.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Monitored competitor activities to stay ahead of competition in the market.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided accurate information regarding product features, pricing and availability.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Presented sales pitches to clients with basic needs.
Sales Associate
Farmers Insurance Agency
Stockbridge, GA
01.2022 - 04.2022
- Maintained records related to sales for agent.
- Developed promotional strategies to increase sales volume.
- Collaborated with management to develop innovative marketing strategies.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional policies/ riders based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Researched customer inquiries and provided solutions in a timely manner.
- Generated sales by prospecting leads, cold calling and following up with past prospects.
- Made outbound sales calls to potential customers to promote products and services.
- Identified opportunities to cross-sell additional products and services to existing customers.
Client Service Account Manager
State Farm
Decatur, GA
01.2021 - 04.2021
- Maintained a high level of professionalism when dealing with customers both face-to-face and over the phone.
- Directed and coordinated products, services and sales activities.
- Developed marketing materials such as brochures, flyers, newsletters to promote products and services.
- Provided technical support for clients who encountered difficulties using online portals or other digital tools.
- Supported sales team members to drive growth and development.
- Performed data entry tasks as required, including entering new customer information into the database.
- Participated in team meetings to discuss progress towards goals set out by management.
- Provided excellent customer service to clients, resolving any issues or concerns in a timely manner.
- Developed strong relationships with clients through regular communication and meetings.
- Resolved customer complaints regarding sales and service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identify customer needs through conversation to position appropriate cross sell opportunities.
Client Retention Specialist
Altice USA
Piscataway, NJ
12.2018 - 07.2020
- Upgrade, sell and save digital, basic, high speed, telephone customers.
- Probe through regular conversation for cross sell opportunities for mobile service.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated databases with new and modified customer data.
- Provided customer service to retain clients and ensure their satisfaction with the product or service.
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Teller/ Back Up Teller Lead
PNC Bank
Bridgewater, NJ
01.2016 - 12.2018
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed special services for customers, ordering bank cards and checks.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Liaised between bank branches regarding best practices and operations.
- Trained employees on cash drawer operation.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Audited teller transactions for accuracy prior to submission for processing.
- Facilitated weekly meetings between tellers and branch managers to discuss challenges encountered while performing duties.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Temp Worker
Atrium Staffing
Linden, NJ
03.2015 - 05.2015
- Coordinated cycle counts to verify accuracy of inventory records.
- Participated in physical inventory counts to keep information accurate and current.
- Ensured compliance with company policies and procedures related to managing inventory.
- Organized finished products in shipping areas for transport.
- Followed established procedures for sorting and routing packages according to their destinations.
- Verified quantity and quality of products pre-shipment to comply with production standards.
Sales Associate
Valley National Bancorp
Chester, NJ
05.2014 - 02.2015
- Responded promptly to customer emails, phone calls and requests for information.
- Participated in training sessions regarding new banking products or services.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Promoted additional bank services through personal contact with customers.
- Used currency-counting machine to count currency and received checks.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Education
High School Diploma -
East Stroudsburg Senior High School North
Dingmans Ferry, PA06-2011
Skills
Proficient in CRM applications, Salesforce, IDA, Zeus, Genesis, Lotus Notes, Optinet, Savemaster, DART/SM5 Microsoft Applications
Excellent Cash Handling, Customer Service and Sales skills
Good math, analytical and problem solving abilities
Self-motivated
Consultative selling
Peer coaching/ mentoring
Fraud prevention
Rapport Building
Certification
- Georgia Property & Casualty License
- (Non resident in NJ, NY & PA)
Timeline
Inbound Sales Representative
Comcast
02.2023 - 07.2023
Fulfillment Center Associate
Amazon
04.2022 - Current
Sales Associate
Farmers Insurance Agency
01.2022 - 04.2022
Client Service Account Manager
State Farm
01.2021 - 04.2021
Client Retention Specialist
Altice USA
12.2018 - 07.2020
Teller/ Back Up Teller Lead
PNC Bank
01.2016 - 12.2018
Temp Worker
Atrium Staffing
03.2015 - 05.2015
Sales Associate
Valley National Bancorp
05.2014 - 02.2015
Financial Services Representative
Garden State Community Bank
11.2013 - 05.2024
High School Diploma -
East Stroudsburg Senior High School North
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