Summary
Overview
Work History
Education
Skills
Work Availability
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Kellsey Banks

Temple Hills,MD

Summary

Compassionate helping clients develop important skills in self-care, nutrition and social interaction. Uses instruction and hands-on support to model positive behaviors and train in important techniques like grooming and paying bills. Offers expert assistance for routine needs and emergency situations. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Life Skill Counselor

Cornerstone Montgomery
03.2019 - Current
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Helped clients to identify challenges and set goals.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Provided insight and ideas to promote client growth.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Coached clients through difficult life circumstances.
  • Educated clients about important nutritional habits and how to plan healthy meals.

Community Integration Specialist

Vesta INC
10.2017 - 07.2019
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Maintained client records to document assessment, treatment plans and progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

Personal Supports Counselor/Residential Rehabilitation Counselor

Catholic Charities
07.2016 - 05.2018
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.

Autism Behavioral Support Technician

Renoxx Caregivers
11.2015 - 03.2018
  • Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
  • Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
  • Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Observed and monitored client behavior and responses to treatment.

Administrative Assistant Intern

Katie Able Foundation
08.2009 - 07.2014
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
  • Prepared and edited documents and reports for quality and accuracy.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Direct Support Professional/Personal Supports Counselor/Overnight Residential Counselor

Arc Of Prince George's County
09.2006 - 07.2009
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Education

GED -

Keystone Job Corps
Drums
08.2005

Skills

  • Program Operations
  • Medication Administration
  • Excel Spreadsheets
  • Office Reception
  • Data Entry Documentation
  • Health Management Information Systems
  • Time Management
  • Problem-Solving Skills
  • Mental Health Support
  • Supporting Daily Living Needs
  • Social Behaviors
  • Positive Reinforcement Methods
  • Client Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Life Skill Counselor

Cornerstone Montgomery
03.2019 - Current

Community Integration Specialist

Vesta INC
10.2017 - 07.2019

Personal Supports Counselor/Residential Rehabilitation Counselor

Catholic Charities
07.2016 - 05.2018

Autism Behavioral Support Technician

Renoxx Caregivers
11.2015 - 03.2018

Administrative Assistant Intern

Katie Able Foundation
08.2009 - 07.2014

Direct Support Professional/Personal Supports Counselor/Overnight Residential Counselor

Arc Of Prince George's County
09.2006 - 07.2009

GED -

Keystone Job Corps

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