Dispatcher Office Assistant
Hill Brothers Transportation
02.2021 - 10.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Advised regarding delays and special circumstances.
- Completed daily logs for management review.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Drafted common document templates for use by executives and employees.
