Kellsey Sorendo
Louisville,KY
Summary
Proactive and innovative, I enhanced client satisfaction and streamlined operations at Lloyd and McDaniel, showcasing strong industry awareness and creativity. My ability to resolve issues promptly and maintain reliability has been pivotal. My experience also includes excelling in high-pressure situations, underlining my commitment to excellence and effective communication.
Overview
15
15
years of professional experience
Work History
Client Liaison Officer
Lloyd and McDaniel
02.2016 - Current
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
- Built strong relationships with clients through regular communication and excellent customer service.
Customer Service Cashier
JCPenney
06.2010 - 01.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Seneca High School
Louisville05-2010
Skills
- Creativity and innovation
- Industry awareness
- Reliability and punctuality
- Issue resolution
Timeline
Client Liaison Officer
Lloyd and McDaniel
02.2016 - Current
Customer Service Cashier
JCPenney
06.2010 - 01.2015
High School Diploma -
Seneca High School
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