Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellsha Allen

Mccomb ,MS

Summary

Accomplished Front End Manager with a proven track record at Big Lots Stores, Inc., enhancing customer satisfaction and streamlining operations. Expert in cash management and operations management, coupled with exceptional skills in building customer relationships and employee supervision. Achieved significant reductions in transaction discrepancies, demonstrating reliability and a focus on continuous improvement.

Developed strong organizational and administrative skills in fast-paced office environment, maintaining accurate records and ensuring smooth operations. Transitioning into new field with focus on leveraging communication and multitasking abilities. Driven to contribute to team efficiency and overall success in dynamic setting.

Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

8
8
years of professional experience

Work History

Clerk

USPS, United States Postal Service
08.2021 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Customer Service Cashier

Walmart
11.2020 - 04.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Front End Manager

Big Lots Stores, Inc.
06.2017 - 11.2020
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees through day-to-day work and complex problems.
  • Reviewed financial reports and trend forecasts.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Certificate of Technical Studies - Business Office Technology

Northshore Technical Community College
Hammond, LA
12-2024

High School Diploma -

Tylertown High School
Tylertown, MS
05-2006

Skills

  • Telephone etiquette
  • Reliability and punctuality
  • Employee supervision
  • Customer satisfaction
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Cash management
  • Filing systems
  • Operations management
  • Customer complaint resolution
  • Administrative skills
  • Administrative support
  • Customer focus
  • Payment processing
  • Cash handling expertise
  • POS system operation
  • File maintenance
  • Refund handling
  • Business administration
  • Payment collection
  • Basic accounting
  • Mail handling
  • Inventory management
  • Relationship building
  • Customer inquiries

Timeline

Clerk

USPS, United States Postal Service
08.2021 - Current

Customer Service Cashier

Walmart
11.2020 - 04.2021

Front End Manager

Big Lots Stores, Inc.
06.2017 - 11.2020

Certificate of Technical Studies - Business Office Technology

Northshore Technical Community College

High School Diploma -

Tylertown High School
Kellsha Allen