Kellsie Elliott
Saint Marys,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Representative
GetGo Gas Station
Saint Marys
08.2025 - Current
- Provided exceptional customer service for seafood inquiries and orders.
- Assisted customers with product selection and preparation techniques.
- Resolved customer complaints efficiently to ensure satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Poston seafood
Georgetown, South Carolina
12.2015 - 06.2022
- Provided exceptional customer service for seafood inquiries and orders.
- Assisted customers with product selection and preparation techniques.
- Resolved customer complaints efficiently to ensure satisfaction.
- Maintained cleanliness and organization of the seafood display area.
- Educated customers on seafood sourcing and sustainability practices.
- Collaborated with team members to enhance service delivery standards.
- Trained new staff on customer service protocols and product knowledge.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Georgetown High School
Georgetown, SCSkills
- Customer service
- Point-of-sale operation
- Product knowledge
- Transaction processing
- Complaint resolution
- Customer relationship management
- Product education
- Record keeping
- Problem solving
- Stress management
- Relationship building
- Customer relations
- Strong teamwork
References
References available upon request.
Timeline
Customer Service Representative
GetGo Gas Station
08.2025 - Current
Customer Service Representative
Poston seafood
12.2015 - 06.2022
Georgetown High School