Kellt Horn
Saint Cloud,MN
Summary
Dynamic and results-driven professional with a strong work ethic and efficient communication skills. Proven ability to enhance workflow and minimize downtime through teamwork and coordination.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2020
2020
years of professional experience
Work History
Activities Coordinator
Skylight Gardens
Saint Cloud
11.2018 - 03.2019
- Coordinated daily activities and events for residents, enhancing community engagement.
- Developed and implemented new programs tailored to resident interests and needs.
- Collaborated with staff to ensure smooth execution of scheduled activities.
- Assisted in training volunteers on activity facilitation and safety protocols.
Bartender
Bubba's Bar & Grill
Sauk Rapids, MN
04.2017 - 10.2018
- Mixed and served beverages according to established recipes and customer preferences.
- Managed bar inventory, ensuring stock levels met demand for peak hours.
- Provided exceptional customer service, creating a welcoming atmosphere for patrons.
- Trained new staff on drink preparation and bar procedures to maintain quality standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored cleanliness of bar area, adhering to health and safety regulations consistently.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Shift Manager
Bubba's Bar & Grill
Sauk Rapids, MN
02.2002 - 06.2009
- Oversaw bar operations to ensure strict adherence to health and safety regulations.
- Developed and implemented training programs for new bartenders to enhance beverage preparation skills and uphold customer service standards.
- Managed inventory levels, coordinating orders to minimize waste and maintain supply chain efficiency.
- Developed creative cocktail menus, enhancing customer experience and boosting repeat business.
- Resolved customer complaints swiftly, maintaining high satisfaction rates during peak hours.
- Implemented staff scheduling, optimizing coverage during busy shifts to enhance service delivery.
- Monitored cash handling procedures, ensuring accuracy in transactions and reducing discrepancies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Kitchen Manager
Bubba's Bar & Grill
Sauk Rapids, MN
04.2007 - 06.2008
- Supervised kitchen staff to ensure efficient food preparation and service.
- Maintained high standards of food safety and sanitation across all kitchen operations.
- Developed and implemented standard operating procedures for kitchen workflows.
- Trained new employees on cooking techniques and equipment usage.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Production Worker
New Flyer USA
Saint Cloud, MN
1999 - 2001
- Operated and maintained production machinery to ensure efficient assembly of bus components.
- Conducted quality inspections on finished products to meet safety and performance standards.
- Collaborated with team members to optimize workflow and minimize production downtime.
- Assisted in training new hires on operational procedures and safety protocols.
Bartender
Club Almar
St. Augusta, MN
1996 - 2000
- Managed inventory levels to prevent shortages and waste during busy shifts.
- Provided excellent customer service, building rapport with patrons for repeat business.
- Trained new staff on beverage preparation techniques and bar protocols.
- Maintained cleanliness and organization of bar area according to health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built relationships with vendors to manage orders and negotiate costs.
Machine Operator
Northern Wire
Saint Cloud, MN
1994 - 2000
- Operated machinery efficiently to produce high-quality wire products.
- Conducted routine equipment maintenance to ensure optimal performance and safety compliance.
- Monitored production processes, identifying and resolving issues promptly.
- Collaborated with team members to achieve production targets consistently.
- Assisted in training new operators on equipment handling and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Maintained accurate records of production outputs and machine performance data.
- Ensured adherence to safety regulations, contributing to a safer work environment.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Education
Apollo Highschool
Saint Cloud, MNSkills
Efficient communication
Positive attitude
Teamwork and communication
Strong work ethic
Teamwork and coordination
Following instructions
Worksite safety
Timeline
Activities Coordinator
Skylight Gardens
11.2018 - 03.2019
Bartender
Bubba's Bar & Grill
04.2017 - 10.2018
Kitchen Manager
Bubba's Bar & Grill
04.2007 - 06.2008
Bartender Shift Manager
Bubba's Bar & Grill
02.2002 - 06.2009
Production Worker
New Flyer USA
1999 - 2001
Bartender
Club Almar
1996 - 2000
Machine Operator
Northern Wire
1994 - 2000
Apollo Highschool