Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kellum Brown

Durham,NC

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Culture/Food Safety Coordinator

Chick Fil A
Chapel Hill, NC
08.2021 - Current
  • Devised food safety policies and risk-based prevention plans for new products.
  • Demonstrated knowledge of industry best practices regarding labeling and packaging.
  • Facilitated cost reduction through product improvements.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and policies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Director of Operations

Chick Fil A
Kinston , NC
12.2009 - 08.2021
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Drafted invoices for completed work.
  • Supervised daily operations
  • Monitored over 50-100 employees' day-to-day activities and made plans to rectify issues.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Customer Service Representative

BB&T Regional Acceptance Finance
Winterville, NC
09.2017 - 09.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Resolved various escalated billing charges.
  • Processed debit and credit card and electronic check payments.
  • Assisted customers by answering questions and responding to inquiries.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Educated customers on company systems, form completion and access to services.

Armed Security Supervisor

DEPS/ Down East Protection Services
Kinston, NC
08.2016 - 06.2017
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Used several different to create and prepare reports on accidents, incidents and suspicious activities on premises.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Wrote daily reports detailing visitors, incidents and resolutions.
  • Logged vehicles entering and leaving premises.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.

Education

Bachelor of Arts - Elementary School Teaching

Chowan University
Murfreesboro, NC
05.2016

High School Diploma -

North Lenoir High School
La Grange, NC
06.2012

Skills

  • Written Communication
  • Problem-Solving
  • Self-Motivated
  • Organization and Time Management
  • Dependable and Responsible
  • Microsoft Software Proficiency
  • Research and reporting

Certification

Serve Safe Certification

expires: 2027

Timeline

Director of Culture/Food Safety Coordinator

Chick Fil A
08.2021 - Current

Customer Service Representative

BB&T Regional Acceptance Finance
09.2017 - 09.2019

Armed Security Supervisor

DEPS/ Down East Protection Services
08.2016 - 06.2017

Director of Operations

Chick Fil A
12.2009 - 08.2021

Bachelor of Arts - Elementary School Teaching

Chowan University

High School Diploma -

North Lenoir High School

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Kellum Brown