Kellum Brown
Durham,NC
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Culture/Food Safety Coordinator
Chick Fil A
Chapel Hill, NC
08.2021 - Current
- Devised food safety policies and risk-based prevention plans for new products.
- Demonstrated knowledge of industry best practices regarding labeling and packaging.
- Facilitated cost reduction through product improvements.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Director of Operations
Chick Fil A
Kinston , NC
12.2009 - 08.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Set team and individual KPIs and provided regular, actionable feedback.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drafted invoices for completed work.
- Supervised daily operations
- Monitored over 50-100 employees' day-to-day activities and made plans to rectify issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Customer Service Representative
BB&T Regional Acceptance Finance
Winterville, NC
09.2017 - 09.2019
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved various escalated billing charges.
- Processed debit and credit card and electronic check payments.
- Assisted customers by answering questions and responding to inquiries.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers on company systems, form completion and access to services.
Armed Security Supervisor
DEPS/ Down East Protection Services
Kinston, NC
08.2016 - 06.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Used several different to create and prepare reports on accidents, incidents and suspicious activities on premises.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Wrote daily reports detailing visitors, incidents and resolutions.
- Logged vehicles entering and leaving premises.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
Education
Bachelor of Arts - Elementary School Teaching
Chowan University
Murfreesboro, NC05.2016
High School Diploma -
North Lenoir High School
La Grange, NC06.2012
Skills
- Written Communication
- Problem-Solving
- Self-Motivated
- Organization and Time Management
- Dependable and Responsible
- Microsoft Software Proficiency
- Research and reporting
Certification
Serve Safe Certification
expires: 2027
Timeline
Director of Culture/Food Safety Coordinator
Chick Fil A
08.2021 - Current
Customer Service Representative
BB&T Regional Acceptance Finance
09.2017 - 09.2019
Armed Security Supervisor
DEPS/ Down East Protection Services
08.2016 - 06.2017
Director of Operations
Chick Fil A
12.2009 - 08.2021
Bachelor of Arts - Elementary School Teaching
Chowan University
High School Diploma -
North Lenoir High School