Kellum Ireland-Johnson
Topeka,KS
Overview
19
19
years of professional experience
Work History
General Manager
Kansas Home Furnishings
Topeka, KS
07.2008 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Designed sales and service strategies to improve revenue and retention.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Delegated work to staff, setting priorities and goals.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant Store Manager
Check N Go
Irving, TX
03.2006 - 07.2008
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Organized weekly meetings with department heads to review progress on key objectives.
Education
Computer Office Management -
Bryan Career College
Topeka, KS08-2001
High School Diploma -
Seaman High School
Topeka, KS05-1998
Skills
- Advertising and marketing
- Branding
- Sales
- Performance improvements
- Process automation
- Project planning
- Goal setting
- Business administration
- Facility management
- Profit and loss accountability
- Client account management
- Vendor relationships
- Staff development
- Employee scheduling
- Communication skills
Timeline
General Manager
Kansas Home Furnishings
07.2008 - Current
Assistant Store Manager
Check N Go
03.2006 - 07.2008
Computer Office Management -
Bryan Career College
High School Diploma -
Seaman High School