Summary
Overview
Work History
Education
Skills
Timeline
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John Orozco

Marion,MT

Summary

With a proven track record at AutoBase INC., I excel in performance monitoring and staff development, enhancing operational efficiency by overhauling vendor interactions and safety protocols. My expertise in vehicle maintenance and customer service, coupled with a knack for incidents management, significantly boosts productivity and compliance.

Overview

10
10
years of professional experience

Work History

Operations Manager

AutoBase INC.
Cedar Rapids, Iowa
07.2022 - Current
  • Streamlined vendor interactions to ensure timely ordering of components and repair services.
  • Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Create reports on vehicle utilization, mileage tracking, and other metrics, as needed.
  • Prepared weekly reports summarizing key performance indicators for senior management review.
  • Conducted regular vehicle inspections to identify potential problems or issues.
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Facilitated effective staff training for safety compliance.
  • Reviewed driver logs for accuracy and compliance with regulations.
  • Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
  • Supervised employees to promote optimal productivity in job tasks and duties.
  • Formulated emergency response protocols aimed at minimizing downtime during incidents.

Parts Advisor

ATC INC.
Cedar Rapids, IA
09.2018 - 07.2022
  • Developed relationships with suppliers to secure competitive pricing on parts orders.
  • Evaluated data to determine patterns in customer purchasing behavior.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Reviewed body shop estimates, verified correctly identified parts, and confirmed that pricing matched the estimates supplied to customers.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.
  • Followed standards of care and compliance per company and legal requirements.
  • Managed routes efficiently to ensure timely completion of deliveries.

Tow Truck Driver/Supervisor

Pro Tow Towing
Cedar Rapids, Iowa
01.2015 - 09.2018
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Maintained accurate records of all towing activities.
  • Provided courteous customer service at all times by being friendly, helpful, and professional.
  • Conducted regular maintenance checks, including oil levels, brake fluid levels, and air pressure levels in tires.
  • Patrolled assigned areas in search of disabled vehicles requiring service.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Managed daily operations such as scheduling shifts, assigning tasks, and monitoring progress.
  • Evaluated driver performance and provided feedback on areas for improvement.
  • Identified potential risks associated with various routes or weather conditions.
  • Assisted in hiring qualified drivers as needed based on job requirements.
  • Provided training sessions for new drivers on safety protocols and driving techniques.

Education

High School Diploma -

Curie High School
05-1987

Skills

  • Performance monitoring
  • Health and safety compliance
  • Incidents management
  • Customer service
  • Staff development
  • Vehicle maintenance
  • Roadside assistance

Timeline

Operations Manager

AutoBase INC.
07.2022 - Current

Parts Advisor

ATC INC.
09.2018 - 07.2022

Tow Truck Driver/Supervisor

Pro Tow Towing
01.2015 - 09.2018

High School Diploma -

Curie High School

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John Orozco