Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Abernathy

Bowdon,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am very dependable and a very fast learner. I am a people person with a great attitude!

Overview

25
25
years of professional experience
1
1
Certification

Work History

Resolution Specialist III

Walmart Contact Center
06.2021 - Current
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • I am also on the RISE team and handle all areas of Facilities. Insource, Digital Assets, Parts and EV Charging.

Teacher Assistant

Primrose of Frisco at Main and Teel
10.2019 - 03.2020
  • Assisted lead teacher in various activities for children.
  • Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Promoted positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
  • Responded to student needs and questions promptly.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Lunchroom Monitor

Clay Elementary School
08.2018 - 12.2018
  • Enhanced student safety by effectively monitoring lunchroom activities and addressing any behavioral issues.
  • Promoted a positive atmosphere in the lunchroom by fostering healthy social interactions among students.
  • Reduced food waste by efficiently managing portion control and encouraging students to eat balanced meals.
  • Assisted in maintaining a clean and organized lunchroom environment through regular clean-up duties.

Daycare Assistant

HoneyBear Daycare
01.2015 - 11.2017
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Receptionist

Capital Cadillac, Pontiac And GMC
05.2004 - 05.2005
  • Answered multi line switchboard
  • Greeted clients and customers
  • Helped with general sales questions.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Receptionist

Nations Title Agency of Ga.
11.2000 - 02.2004
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Receptionist

Mary Stearns Law Firm
08.2000 - 10.2000
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Civil Clerk

Cobb County State Court Clerks Office
08.1998 - 06.2000
  • Entered evictions, civil lawsuits and garnishments in the computer
  • Opened and distributed mail to the right department
  • Answered phones
  • Greeted customers and the general public.
  • Enhanced efficiency by streamlining court processes and implementing new filing systems.
  • Improved communication between parties by promptly responding to inquiries from attorneys, litigants, and the public.
  • Maintained a high level of confidentiality while handling sensitive legal documents and information.
  • Assisted with training new clerks, sharing knowledge on best practices to optimize workflow efficiency.
  • Streamlined data entry tasks using advanced software tools, leading to increased productivity within the department.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.

Education

High School Dipolma -

Countryside Christian Academy
Austell, GA
01.1998

Skills

  • Critical Thinking
  • Professionalism
  • Multitasking
  • Self-motivation
  • Time Management
  • Conflict Resolution
  • Problem Solving
  • Product Knowledge
  • Decision Making
  • Active Listening
  • Adaptability
  • Effective Communication
  • Organizational Skills
  • Stress Management
  • Customer Service

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Resolution Specialist III

Walmart Contact Center
06.2021 - Current

Teacher Assistant

Primrose of Frisco at Main and Teel
10.2019 - 03.2020

Lunchroom Monitor

Clay Elementary School
08.2018 - 12.2018

Daycare Assistant

HoneyBear Daycare
01.2015 - 11.2017

Receptionist

Capital Cadillac, Pontiac And GMC
05.2004 - 05.2005

Receptionist

Nations Title Agency of Ga.
11.2000 - 02.2004

Receptionist

Mary Stearns Law Firm
08.2000 - 10.2000

Civil Clerk

Cobb County State Court Clerks Office
08.1998 - 06.2000

High School Dipolma -

Countryside Christian Academy

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Kelly Abernathy