KELLY A. Bystrom
West Palm Beach,FL
Summary
Results-driven office manager with expertise in patient relations, insurance verification, and office management. Proven ability to streamline procedures and supervise teams, ensuring enhanced operational efficiency and patient satisfaction.
Overview
28
28
years of professional experience
Work History
Pharmacy Office Supervisor
St. Mary's Medical Center
West Palm Beach, Florida
06.2010 - 12.2019
- Supervised daily office operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Managed inventory of office supplies and equipment for smooth functioning.
- Trained new employees on office protocols and administrative procedures.
- Maintained accurate records of patient information and correspondence.
- Collaborated with departments to streamline communication and processes.
- Implemented filing systems to enhance document organization and retrieval.
- Addressed staff inquiries and resolved issues in a timely manner.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Managed payroll processing functions for all employees in the department.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Assisted with recruitment processes including interviewing potential candidates.
- Maintained inventory of office supplies by ordering materials as needed.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Ensured compliance with safety regulations within the workplace environment.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Planned staff and training meetings and scheduled conference rooms.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Prepared documents required for legal proceedings such as contracts or agreements.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Office Manager
DR. MELANINE BONE, MD
West Palm Beach, FL
03.2008 - 04.2010
- Maintain all patient accounts
- Enter patient insurance information/verify eligibility and payments due
- Schedule and code (both CPT & ICD-9) surgeries and office procedures
- Scan all info into EMR
- Perform Recalls
- Reconcile bank statements monthly
- Apply all accounts receivable to appropriate patient accounts
- Make regular bank deposits
- Inventory control / supply ordering
- Supervise office employees
- Excellent patient relations; talking with patients daily and dealing with any unforeseen situations
Front Office Administrator
BOCA RATON PLASTIC SURGERY CENTER
Boca Raton, FL
01.2006 - 01.2008
- Determine needs of each patient upon arrival and ensure efficient transfer to appropriate staff member
- Confirm with each patient that records are accurately updated
- Check patients out after treatment including collecting any fees and ensuring appropriate insurance information is entered into computer patient info
- Present fee quotes to patients and review any pre and post surgical pictures of prior results
- Daily appointment scheduling including surgery, pre and post surgical appointments
- Keep record of all pathology and ensure all reports are reviewed by doctor and copies are sent to appropriate referring MD
- Proof read all doctors' dictation daily, print and file
- Responsible for proper distribution of all office emails
- Assist in prepping pre-op charts, ensuring all tests required for surgery have been received
- Import pre and post surgical pictures from camera to mirror program and print for patient charts
Office Manager
YORKTOWN FOOTCARE GROUP
Yorktown Heights, NY
01.1992 - 01.2002
- Responsible for operation of a busy podiatric medical practice including hiring, training and supervising all staff
- Insurance verification and billing
- Coordination of doctors' schedules
- Order and inventory all office and medical supplies
- Establish positive patient relationships
- Implement improvements to office procedures to streamline patient handling
- Helped office to grow from inception in 1992 to over 6000 patients upon departure in 2002.
Education
Certified Dental Assistant -
Northern Westchester Technical Center
Yorktown Heights, NY01.1978
High School Diploma -
Yorktown Heights High School
Yorktown Heights, NY01.1978
Skills
- Patient account management
- Insurance verification
- Medical scheduling
- Inventory control
- Customer relationship management
- Office procedure optimization
- Staff supervision
- Financial reconciliation
- Effective communication
- Problem solving
- Attention to detail
- Team building
- Conflict resolution
- Time management
- Regulatory compliance
- Mail handling
- Event coordination
- Employee supervision
- Policy development
- Relationship building
- Scheduling and calendar management
- Documentation expertise
- Team supervision
- Payroll processing
- Staff hiring
- Organizational skills
- Meeting planning
- Office administration
References
Excellent references available upon request.
Timeline
Pharmacy Office Supervisor
St. Mary's Medical Center
06.2010 - 12.2019
Office Manager
DR. MELANINE BONE, MD
03.2008 - 04.2010
Front Office Administrator
BOCA RATON PLASTIC SURGERY CENTER
01.2006 - 01.2008
Office Manager
YORKTOWN FOOTCARE GROUP
01.1992 - 01.2002
Certified Dental Assistant -
Northern Westchester Technical Center
High School Diploma -
Yorktown Heights High School
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