Kelly Acker
Arlington,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NexRep
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Godiva Chocolatier Inc
Remote, Remote
09.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Corporate Travel Coordinator
Wilson & Company
Remote, TX
09.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
TCC
Fort Worth, TexasSkills
- Retail Sales Customer Service
- Product Promotion
- Customer Service
- Computer Proficiency
- Money Handling Abilities
- Travel Planning
- Membership Inquiries and Renewals
- Documentation
- Customer Relations
- Order Fulfillment
- Refund Processing
- Credit Card Payment Processing
- Problem-Solving Ability
- Order Processing
- Multi-Line Telephone Operation
Timeline
Customer Service Representative
NexRep
01.2020 - Current
Customer Service Representative
Godiva Chocolatier Inc
09.2018 - 01.2020
Corporate Travel Coordinator
Wilson & Company
09.2017 - 03.2019
High School Diploma -
TCC
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