Service oriented with ability to discern customer needs and preferences.
Knowledge of DOT regulations, governing the use of Commerical Vehicles, as well as strong mechanical aptitude and working knowledge of vehicles systems, components, and design characteristics.
Excellent communication, coaching, and leadership skills, as well the ability to influence and make decisions by applying independent judgement.
Knowledgeable in light truck fleet maintenance management and repair expense management with ability to identify areas for improvement and reinforce policies and procedures.
Skillful in facility management, assuring a clean and safe working environment.
Ability to positively impact troubled client relationships.
Forward looking with vision for results.
Flexible team player who embraces integrity and quality services.
Overview
31
31
years of professional experience
Work History
Switcher
Fed Express & American Main
04.2015 - 09.2017
Move Trailers
Keep trailers lot organized
Park Loaded trailers on building
DOT inspections
Trailer body panel repairs (Damage)
Adjust and Replace - Brakes, Tire, Electrical, Cargo Doors, Rollers, and Springs
Master Certified Sales Consultant
Sam Pack's Five Star Ford Of North Richland Hills
12.2010 - 03.2015
Sales
Built customer base loyality
Earned the authority to work my own deals
Utilize computer software to manage client
Ford Motor Company E2 Employee Exellence
Salesman of the month 5 times
Director Light Truck Group
Capps Van and Truck Rental
04.1992 - 04.2009
Designed and implemented light truck fleet system to include purchase, delivery, and maintenance.
Responsible for financial planning analysis.
Provided a safe, legal, cost effective fleet of vehicles with minimal downtime, wile meeting the needs of the clients.
Worked with clients and management to develop and control the annual expense and capital budgets.
Worked with monitored subordinates and vendors to ensure that the fleet was maintained in accordance with the established standards of condition and that all established polices and practices were properly followed.
Developed, refined, and managed standards for personnel performance, vehicles, vehicles repairs, data collection, data reports, computer systems, and vehicles, specifications.
Coordinated and managed vendors to ensure proper vehicle maintenance was maintained at all locations.
Supervised, trained, and mentored employees
Facility management, assuring a clean and safe working environment.
Managed client relationships and handled issues in a positive manner.
Responsible for accounts payable and receivable to include all billing and tax reports.
Used Car Reconditioning Manager
Friendly Chevrolet Dallas
04.1986 - 04.1992
Started as a Make Ready Tech, Promoted to Make Ready Manager, Promoted again to above position.
Supervised, trained and mentored 5 technicians.
Facility management, assuring a clean and safe working environment.
Discerned condition of cars and assigned work detail.
Ordered parts.
Tracked work orders on each vehicle utilizing computer software.
Handle customer service issues after vehicle sells
Warranty Clerk
Education
High School Diploma -
Western Hills Highschool
Benbrook, Tx
06-1980
Skills
Team collaboration
Training and mentoring
Quality control monitoring
Continuous improvement mindset
Computer Skills: MS Word, Excel, Outlook, MS Explorer
Interests
NHRA Junior Drag Racing Team with My Son
Raced For over 9 years
Primary mechanic
Won Spot on Western Conference Team Finals 6 Years Straight