KELLY JOHNSON
Grand Forks,ND
Summary
Results-driven information management professional, with proven track record in handling sensitive data requests and maintaining confidentiality. Known for reliability, adaptability, and strong teamwork skills. Adept at navigating complex regulations and providing excellent client support.
Overview
20
20
years of professional experience
Work History
Release of Information Technician
Altru Health System
01.2013 - Current
- Processed and fulfilled requests for medical records in compliance with HIPAA regulations.
- Reviewed and verified the accuracy of released documents to ensure patient confidentiality.
- Assisted in training new staff on record retrieval systems and privacy practices.
- Resolved complex inquiries related to medical record requests through detailed research and analysis.
- Worked proactively with requesters to resolve any discrepancies or issues related to medical records requests, ensuring a positive experience for all parties involved.
- Processed high volumes of medical records requests by efficiently utilizing electronic health record systems and maintaining strict adherence to HIPAA guidelines.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries regarding the status of medical records requests.
- Identified new methods to optimize medical records management.
Personal Care Assistant
Valley Memorial Homes
05.2006 - 07.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Education
Associate of Arts - Generals
Itasca Community College
Grand Rapids, MN05-2005
Skills
- HIPAA compliance
- Confidentiality practices
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Detail-oriented
- Continuous improvement
- Epic systems
Timeline
Release of Information Technician
Altru Health System
01.2013 - Current
Personal Care Assistant
Valley Memorial Homes
05.2006 - 07.2021
Associate of Arts - Generals
Itasca Community College