Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Kelly Allen

Kelly Allen

Joliet,IL

Summary

Have worked in fast paced professions, that has taught the skill of multi-tasking and making sure that the customer is always taken care of. Started as a Hostess and worked way up, position by position. Became a prep cook, then server, and into management. Have been a Beverage & Hospitality Manager and a Culinary Manager. Currently am an Office Administrator and Fleet Coordinator. Help manage fleet with moving units around while keeping track of them, repairs and maintenance as well. Onboard new hires, manage important documents, have assisted multiple accounting projects, kept AP to date,

Overview

29
29
years of professional experience

Work History

Office Administrator

PMI Energy Solutions, LLC
Batavia, IL
01.2019 - Current
  • Interacted daily with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Assisted with coordination and hosting of company events.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Kept accounts and 100s of records current by actively pursuing error resolutions and independently correcting problems.

Host, Server, Bartender, Manager

Red Lobster
Joliet, IL
08.1994 - 02.2020
  • Lowered restaurant costs through creative ingredient sourcing and food waste efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

Education

No Degree - Business

Joliet Junior College
Joliet, IL

High School Diploma -

Joliet Catholic Academy
Joliet, IL
05.1996

Skills

  • Extremely thorough, triple check everything for accuracy
  • Multitasker
  • Efficient
  • Fast Learner
  • Team Player
  • Focused
  • Willing to take on extra projects
  • Determined
  • Honest

Timeline

Office Administrator

PMI Energy Solutions, LLC
01.2019 - Current

Host, Server, Bartender, Manager

Red Lobster
08.1994 - 02.2020

No Degree - Business

Joliet Junior College

High School Diploma -

Joliet Catholic Academy

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Kelly Allen