Kelly Allison

• I can run front counter
• I can run both drive-thru windows on a two lane drive-thru
• I provide excellent, friendly, fast customer service helping our customers.
• I keep my station clean and stocked.
• My current boss says I'm his best employee and he wishes he had 7 more like me :)

I took calls from members needing roadside assistance. I pin pointed their location on the map and gathered the necessary information than forwarded that information to our dispatch team to get service out to our member as quickly as possible

At this call center I took calls from members who needed refills of the prescription medications, needed drug pricing, answered prescription coverage questions and calmed down upset clients who hadn't gotten their medications on time or needed them right away.

I took calls for Sprint cell phone customers. I answered customers questions about their cell phone bill, activated and swapped cell phones, trouble shoot cell phones, etc.

• I provided friendly customer service as I checked out customers purchases.
• Kept my station clean.
• Handled money accurately.

• I started as a Customer Service and Sales Representative for Sears Gold Mastercard. I answered customers questions about their credit card bill and offered additional services available to them.
  After 3 years I was promoted to Retention Specialist where I would convince customers not to close their credit card account by correcting a problem they were having, offering a lower interest rate, removing late fees, etc. I was a top performer in both areas and consistently made bonus every month.
  I left Citibank because I moved in with my boyfriend (now husband) and had an opportunity to not work.
• I believe Citi Bank is an excellent company to work for and I'd love to work for you again! I promise you won't regret hiring me! :)