Kelly Alvarez
Lathrop,CA
Summary
Seasoned Store Manager with 18 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proven track record of maintaining efficient office operations. Expertise in scheduling, coordinating meetings, and managing payroll.
Overview
18
18
years of professional experience
Work History
Store Manager
Cost Plus World Market
09.2005 - Current
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Multi store coverage during a holiday season. Both stores ran positive comps.
- In charge of recruiting, hiring and training of team members.
- Worked with Store Operations on new technology rollouts for the company.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Arts - Interior Design
San Joaquin Delta College
Stockton, CA03.2002
Skills
- Team leadership and coaching
- Self Motivative
- Maximizing Profitability
- Strategic thinker/problem solver
- Training and Development
- Microsoft Office
- Complex Problem-Solving
- Schedule Management
- Organization
Timeline
Store Manager
Cost Plus World Market
09.2005 - Current
Associate of Arts - Interior Design
San Joaquin Delta College