Kelly Alvarez
Antelope,CA
Summary
To obtain gainful employment that offers the opportunity for professional and personal growth.
Authorized to work in the US for any employer
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Scheduling Coordinator
United Medical Evaluators
Rocklin, CA
04.2023 - 07.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Created and distributed agendas and other materials for scheduled meetings.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Implemented time-blocking and schedule notifications to optimize time management.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Office Services Representative
Canon Business Process Services
Rocklin, CA
08.2022 - 04.2023
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Distributed incoming mail from shipments, couriers and postal delivery to
multiple departments within organization. - Maintained monthly, weekly and daily reports of transaction.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered calls to address customer inquiries, confirm appointments and provide workers compensation claims information.
Medical Office Clerk
Care Giver, IHSS
Sacramento, CA
01.2015 - 10.2021
- Caring for the day to day needs of various clients, transporting clients to and from doctor appointments, bathing client, cooking, cleaning, preparing laundry and organizing day to day operations for the client, manage medication, provide companionship, mobility assistance, emotional support and health monitoring
Medical Clerk
Joseph C. Heffernan M.D
Sacramento, CA
03.2001 - 10.2014
- Responsible for greeting patients, providing customer service, rooming patients and taking their vitals, preparing the exam room, assisting the physician with in-office invasive procedures as well as out of office procedures such as sports physicals.
Medical Bill Reviewer
State Compensation Insurance Fund
Sacramento, CA
06.2001 - 11.2005
- Reviewed and paid medical and dental bills for injured workers, took phone calls from providers to research payments, made sure that payments reflected appropriately payments in accordance with the workers compensation fee schedule, researched and corrected EOB's.
Medical Secretary
Radiological Associates of Sacramento
Sacramento, CA
03.1998 - 10.1999
- Greeted patients, took patient demographics, verified insurance information, confirmed patient appointments, prepped patients for exams, scheduled radiological exams.
Medical Assistant
Sierra Hematology & Oncology
Carmichael, CA
04.1997 - 08.1998
- Roomed patients, took patient vitals, assisted physician with in-office invasive procedures, responsible for keeping charts in order, chaperoned physician during physical exams, copied charts for record requests
- Answered multi-line telephone calls, filed medical records into charts and filed charts into alphabetic order in records room.
Education
Certificate in Railroad Operations - undefined
Sacramento City College
Sacramento, CA 08.2009 - 9 2010
High school diploma or GED - undefined
Skills
Effectively, proficient in data entry, pays extreme attention to detail, even triple checking theundefined
Certification
CPR/AED/First Aid Certified
Timeline
Scheduling Coordinator
United Medical Evaluators
04.2023 - 07.2023
Office Services Representative
Canon Business Process Services
08.2022 - 04.2023
Medical Office Clerk
Care Giver, IHSS
01.2015 - 10.2021
Certificate in Railroad Operations - undefined
Sacramento City College
08.2009 - 9 2010
Medical Bill Reviewer
State Compensation Insurance Fund
06.2001 - 11.2005
Medical Clerk
Joseph C. Heffernan M.D
03.2001 - 10.2014
Medical Secretary
Radiological Associates of Sacramento
03.1998 - 10.1999
Medical Assistant
Sierra Hematology & Oncology
04.1997 - 08.1998
High school diploma or GED - undefined
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