Summary
Overview
Work History
Education
Skills
Timeline
Kelly Amendt

Kelly Amendt

Poulsbo,United States

Summary

Energetically led at Woody's Yogurt Place, enhancing customer satisfaction and team performance. Demonstrated reliability, exceptional communication, and customer service, fostering a positive environment. Adapted swiftly, ensuring operational excellence and safety compliance. Skilled in staff coaching and conflict resolution, significantly improving service quality. Spirited Dog Walker with hands-on experience walking dogs, providing ample time for restroom breaks and exercise. Driven to customize walks and services to meet clients' expectations and needs. High-energy with outstanding stamina needed to work with various types of dogs over long periods. Known for arriving early and ready to work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Pet Care/ Dog Walker

Leash4lease
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Hosting

The Melting Pot Restaurants Inc.
02.2017 - 07.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took initial drink orders and relayed information to wait or bar staff.

Assistant Manager

Woodys Yogurt Place
11.2006 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

General Education

College of Marin, Greenbrae, CA

Skills

  • Honest and Trustworthy
  • Punctual and Reliable
  • Excellent Communication
  • Flexible Schedule
  • Customer Service
  • Staff Management
  • Employee Training
  • Managing Cash Register
  • Managing Multiple Tasks

Timeline

Pet Care/ Dog Walker - Leash4lease
12.2023 - Current
Hosting - The Melting Pot Restaurants Inc.
02.2017 - 07.2017
Assistant Manager - Woodys Yogurt Place
11.2006 - 08.2012
College of Marin - , General Education

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Kelly Amendt