Kelly Amsden
Farmington,MO
Summary
Experienced Credit and Collections Analysts offering a positive work ethic and determination to resolve customer disputes to ensure company profits, along with maintaining customer satisfaction. Partnering with other departments in problems solving, updating policies and procedures and communicating changes to team members. Assisting in reporting to management potential bad debt and reconciliation of accounts for monthly closing. Provide support for escalations and monitoring collection activity to assist team in meeting departmental goals. Team player with positive motivating attitude.
Overview
32
32
years of professional experience
Work History
Remote Small Business Advisor/Elderly Caretaker
Centercut Slaughter And Meat Processing
01.2021 - 12.2023
- Monitored loan accounts on construction of business to ensure budgets were kept on target.
- Responsible for development of accounting, payroll, vender and human resource departments.
- Acquired all licenses and sales tax registration.
- Assisted management and devised procedures to to streamline operations and ensure success of business.
Senior Credit and Collections Analyst
Little Tikes Commercial Play Systems
08.1991 - 12.2021
- Lowered DSO from 52 to 32 days by implementing new collections policy.
- Liaised with management to identify issues attributing to account delinquency and discussed solutions to bringing in revenue.
- Developed Credit and Collection policy to achieve company goals.
- Prepared month end reports on aging and attended remote meetings with management.
- Attended weekly meetings with team members to communicate any policy and procedure changes.
- Assisted in escalated calls and aided team member in collection of accounts when needed.
- Responsible for new employee training on policy and procedures.
- Collaborated cross functionally with customer service and other departments to resolve issues.
- Maintained detailed reports on customers account data and communications.
- Maintained positive working relation ship with other departments while investigating customer issues
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Assisted in developing training materials for new hires, ensuring smooth onboarding process for future team members.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MOSkills
- Complex Problem Solving
- Strong Communication Skills
- Effective Time Management Skills
- Proficient in Microsoft Office
- Handling of Customer Escalations
- Ability to Prioritize
- Documentation and Record Keeping
- Dedicated to Customer Satisfaction
- Team Player
- Professionalism
- Fast Learner
- Accountable
- Detail Oriented
- Knowledgeable in Billing Processes
Timeline
Remote Small Business Advisor/Elderly Caretaker
Centercut Slaughter And Meat Processing
01.2021 - 12.2023
Senior Credit and Collections Analyst
Little Tikes Commercial Play Systems
08.1991 - 12.2021
Bachelor of Science - Business Administration
Southeast Missouri State University
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