Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY ANDERSON

Apollo,PA

Summary

AN ENTRY LEVEL OR HIGHER POSITION WITH AN ORGANIZATION GEARED TOWARDS UTILIZING AND ENHANCING CUSTOMER SERVICE SKILLS AND/OR PUBLIC RELATIONS INTERACTIONS. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

HUMAN RESOURCES MANAGEMENT/BILLING MANAGER

C&S-OKLAHOMA-VANDERGRIFT EMS
03.2021 - Current
    • RESPONSIBLE FOR ONBOARDING AND OFFBOARDING OF BETWEEN 35-50 EMPLOYEES, INCLUDING, BUT NOT LIMITED TO CRIMINAL BACKGROUND CHECKS, DRIVERS CHECKS, W4 AND PAYROLL INFORMATION, PERSONAL INFORMATION, CERTIFICATES OF COMPLETION RELATED TO JOB RESPONSIBLE FOR MAINTAINING EMPLOYEES PERSONNEL RECORDS AND KEEPING THEIR CERTIFICATIONS UPDATED REGULARLY RESPONSIBLE FOR PAST EMPLOYEES PERSONNEL RECORDS FOR TIME LIMIT REQUIRED BY LAW RESPONSIBLE FOR HEALTH INSURANCE/DENTAL INSURANCE BENEFITS ENROLLMENTS OF EMPLOYEES RESPONSIBLE FOR WORKERS COMPENSATION CLAIMS OF EMPLOYEES RESPONSIBLE FOR EMPLOYEES EMPLOYMENT REVIEWS RESPONSIBLE FOR GENERAL MORALE OF EMPLOYEES/ADDRESSING CONCERNS/ ANSWERING QUESTIONS RESPONSIBLE FOR IN HOUSE BILLING FOR CONTRACTED FACILITIES AND ALL BILLS/ INVOICES / ACCOUNTS RECEIVABLES NOT COVERED BY PATIENTS INSURANCE PLANS RESPONSIBLE AS LIAISON BETWEEN BILLING COMPANY AND INTERNAL COMPANY FOR QUESTIONS OR CONCERNS WITH CODING ON CHARTS TO ENSURE QUALITY ASSURANCE ON PROPER BILLING EMS CHARTS QUALITY ASSURANCE PRIOR TO SENDING FOR INSURANCE PAYMENTS AND TO STATE FOR REVIEW ENSURING ALL EMSCHARTS INFORMATION WAS OBTAINED AND ATTA HE'D ACCORDINGLY, PERTINENT TO BILLING INFORMATION REQUIRED
    • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
    • Worked with customers to develop payment plans and bring accounts current.
    • Conducted performance reviews and implemented improvement plans.
    • Developed strategic plans for day-to-day financial operations.
    • Established and checked coding procedures, monitored reports and updated internal files.

DISPATCHER

MURRYSVILLE MEDIC ONE
12.2015 - 03.2021
    • RESPONSIBLE FOR EFFECTIVELY RECEIVING EMERGENCY AND NON-EMERGENCY CALLS FROM VARIED FACILITIES OR OTHER AGENCIES, INCLUDING DISPATCHES FROM WESTMORELAND 911 PROPERLY CODING AND DISPATCHING APPROPRIATE CREW TO RESPOND TO EMERGENCY AND NONEMERGENCY SITUATIONS IN TIME APPROPRIATE MANNER VIA MEDICAL DISPATCH SOFTWARE COMMUNICATING EFFECTIVELY WITH SURROUNDING AGENCIES IN PUBLIC SAFETY AS WELL AS MUNICIPAL RESIDENTS GEARED TOWARDS PROVIDING SAFE MEDICAL TRANSPORT NEEDS COMMUNICATING EFFECTIVELY WITH CREW MEMBERS AND CO-WORKERS TO CREATE A COHESIVE ENVIRONMENT AND TEAM DEDICATED TO THE SAFETY OF THE PUBLIC
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Assisted in resolving customer complaints and grievances.
    • Monitored flow of paperwork and directed information to appropriate departments.
    • Utilized customer feedback to improve customer service.
    • Developed and implemented customer service policies and procedures.

DISPATCH MANAGER

PRIORITY 1 EMS
09.2008 - 12.2015
    • RESPONSIBLE FOR OVERSEEING 5-6 DISPATCHERS, ENSURING PROFESSIONALISM WITH CREW MEMBERS, CONTRACTED FACILITIES, OTHER PUBLIC SAFETY AGENCIES, AND THE GENERAL PUBLIC
    • WORKING TOGETHER WITH DIFFERENT DEPARTMENT HEADS TO ENSURE A SMOOTH AND STANDARD OPERATING PROCEDURES MANUAL TO BE CARRIED OUT AND FOLLOWED BY VETERAN AND NEW EMPLOYEES
    • SCHEDULING WORK SHIFTS, APPROVING VACATIONS, PROBLEM SOLVING WITHIN A GROUP SETTING
    • MEETING WITH INDIVIDUAL DISPATCHERS TO PROVIDE POSITIVE REINFORCEMENT OF COMPANY GOALS AND WORK ETHICS
    • DISCIPLINING DISPATCHERS WHEN A NEED ARISES FOR ACTION TO BE TAKEN
    • CREATING A WORK ENVIRONMENT CONDUCIVE TO TEAMWORK, MORALE, AND OVERALL RESPECT.
    • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
    • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
    • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
    • Evaluated current operational processes to help develop, implement and improve practices.
    • Answered phone calls and responded to customer emails.
    • Monitored and tracked dispatch communication systems.
    • Monitored flow of paperwork and directed information to appropriate departments.
    • Utilized customer feedback to improve customer service.

COMMUNICATIONS SPECIALIST (DISPATCHER)

PRIORITY 1 EMS
01.2008 - 01.2015
  • RESPONSIBLE FOR PROMPTLY AND CORRECTLY DISPATCHING AMBULANCE CREWS TO SCENES OF EMERGENCIES AND NON EMERGENCIES
  • MAINTAINING KNOWLEDGE OF APPROXIMATELY 6-20 EMERGENCY PERSONNEL WHEREABOUTS IN ORDER TO ELICIT APPROPRIATE CARE AND RESPONSE TIMES FOR THOSE IN NEED OF EMERGENCY SERVICES SCHEDULING NON-EMERGENCY TRANSPORTS FOR 30+ CONTRACTED FACILITIES
  • PREPARING PROPER MEDICAL INSURANCE/BILLING INFORMATION ON TRIPS CREATED FOR TRANSPORT EFFECTIVELY COMMUNICATING WITH FACILITIES, ALLEGHENY COUNTY 911, HOSPITAL STAFF, CREW MEMBERS, AND THE GENERAL PUBLIC.

TELECOMMUNICATIONS SPECIALIST/SHIFT SUPERVISOR

LIBERTY COUNTY PUBLIC SAFETY COMMUNICATIONS/911
01.2002 - 01.2008
  • HELD KEY RESPONSIBILITY AS SHIFT SUPERVISOR TO A CREW OF 4-6 EMPLOYEES
  • RESPONSIBLE FOR SHIFT TO MAINTAIN PROFESSIONALISM WITH CITY OFFICERS, COUNTY DEPUTIES, EMS PERSONNEL, FIRE DEPARTMENT PERSONNEL, SHERIFF' OFFICE PERSONNEL, GEORGIA STATE PATROL PERSONNEL, AND A MULTITUDE OF OTHER PUBLIC SAFETY ORGANIZATIONS
  • THESE INCLUDE THE CORONER OFFICE, FT
  • STEWART 911, ANIMAL CONTROL, AND MANY SURROUNDING AGENCIES FOR COORDINATED EFFORTS DURING EMERGENCY SITUATIONS
  • IN ADDITION TO SUPERVISING CREW MEMBERS DURING THE DAILY TASKS, ALSO ANSWERED 911 CALLS, DISPATCHED DIFFERENT AGENCIES, INCLUDE CITY POLICE, COUNTY POLICE, EMS, AND FIRE CALLS AND PERSONNEL
  • TRAINED NEW DISPATCHERS IN THEIR TASKS OF BECOMING A 911 DISPATCHER
  • IMPLEMENTED NEW IDEAS ON HOW TO PROPERLY TRAIN AND PREPARE A NEW DISPATCHER FOR THEIR POSITION
  • ASSISTED IN COMPLETION OF THE LIBERTY COUNTY PUBLIC SAFETY COMMUNICATIONS SOP REGARDING THE DISPATCHING AND INTERACTIONS BETWEEN 911 AND THE CITY OF HINESVILLE POLICE DEPARTMENT.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Performed quality assurance on systems to confirm optimal performance.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Followed standards and procedures to maintain safe work environment.
  • Accurately read, understood and carried out written instructions.

Education

BACHELOR OF ARTS - SOCIOLOGY, GERONTOLOGY

ASHFORD UNIVERSITY
CLINTON, IA
02.2014

High School Diploma -

BRADWELL INSTITUTE
HINESVILLE, GA
06.1992

Skills

  • Problem Solving
  • Team Leadership
  • Conflict Resolution
  • Decision Making
  • Interpersonal Communication
  • Time Management
  • Organizational Skills
  • Data Entry Accuracy
  • HIPAA Knowledge
  • Proactive and Focused
  • Business Relationship Management
  • Quality Assurance
  • Prioritizing and Planning
  • Compliance Assessment
  • Critical Thinking

Timeline

HUMAN RESOURCES MANAGEMENT/BILLING MANAGER

C&S-OKLAHOMA-VANDERGRIFT EMS
03.2021 - Current

DISPATCHER

MURRYSVILLE MEDIC ONE
12.2015 - 03.2021

DISPATCH MANAGER

PRIORITY 1 EMS
09.2008 - 12.2015

COMMUNICATIONS SPECIALIST (DISPATCHER)

PRIORITY 1 EMS
01.2008 - 01.2015

TELECOMMUNICATIONS SPECIALIST/SHIFT SUPERVISOR

LIBERTY COUNTY PUBLIC SAFETY COMMUNICATIONS/911
01.2002 - 01.2008

BACHELOR OF ARTS - SOCIOLOGY, GERONTOLOGY

ASHFORD UNIVERSITY

High School Diploma -

BRADWELL INSTITUTE

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